Sorry to hear you are having update issues. Please carefully follow the instructions below and that should resolve the issue:
Mac
- Connect your H90 to your computer via USB
- Boot the pedal into Recovery Mode: https://cdn.eventideaudio.com/manuals/h90/1.12.5/content/appendix/startup.html#recovery-mode
- You should see a drive on your desktop labeled “H90 Pedal”
- Delete the contents of that drive
- Empty your computer’s trashcan
- On your Mac, go to /Library/Eventide/H90 Control/Firmware
- If you cannot find the Library/Eventide folder, follow these instructions Accessing the Hidden User Library (macOS)
- There should be 3 files for the latest update: .os, .pak, and .bam
- Manually copy the latest update files to the “H90 Pedal” drive
- Eject the “H90 Pedal” drive and restart the H90
Windows
- Connect your H90 to your computer via USB
- Boot the pedal into Recovery Mode: https://cdn.eventideaudio.com/manuals/h90/1.12.5/content/appendix/startup.html#recovery-mode
- You should see a drive on your desktop labeled “H90 Pedal”
- Delete the contents of that drive
- Empty your computer’s trashcan
- On your PC, go to \AppData\Roaming\Eventide\H90 Control\Firmware
- There should be 3 files for the latest update: .os, .pak, and .bam
- Manually copy the latest update files to the “H90 Pedal” drive
- Eject the “H90 Pedal” drive and restart the H90
