- This topic has 7 replies, 2 voices, and was last updated 8 months, 3 weeks ago by riuki.
October 16, 2021 at 12:56 pm #159491riukiParticipant
i bought two used H9s from a friend.
One should be a Max and one a Core.
I can connect tot he an H9s via Bluetooth, but the name for the H9s says ???? and the PIN to connect via Bluetooth is not the last 4 digits from the Serial number but 1234.
In the end there’s no communication possible because it says invalid serial number( on both devices!)
I resetted the H9 by pressing the Hotknob and the right footswitch( it says clear) and by pressing the big Black knob and the right footswitch( it says initial).
I tried to use the direct updater. The device is recognized as -invalid- and the device is not updateable.
I have no idea what could have caused the Invalid serial number thing.
I registered one H9 with Eventide with the Serial number on the Back of the device and it says H9 Max on the Website.
Any help is appreciated
October 16, 2021 at 1:08 pm #159492joecozziModeratorEventide Staff
Have you tried updating the H9s using a direct connection to your computer via USB using the H9 Control app?
October 16, 2021 at 1:19 pm #159493joecozziModeratorEventide Staff
Are you sure the previous owner deregistered the units?
It is possible to customize the PIN #’s of the H9s, but you can verify the actual serial # by going into the System Settings > Utilities > Serial No.
October 16, 2021 at 1:20 pm #159494riukiParticipant
Yes, i did that. The USB connection is working( the H9 is recognized under the device Manager as H9 Pedal).
When i open the H9 control app under Windows 10 i get the error message: Stompbox communication failed. The stompbox you are connecting to has an invalid serial number.
October 16, 2021 at 1:24 pm #159495riukiParticipant
When i go to Bluetooth PIN it says 1234 and for the Bluetooth Name it says ????.
I’m not sure the previous owner deregistered the devices.
I registered one device because i thought maybe it’s not working because it’s not registered. After registeation it said H9 Max in my account
October 16, 2021 at 1:25 pm #159496riukiParticipant
When i go to>Utilities>Serial number it says -Invalid-
October 16, 2021 at 1:31 pm #159497joecozziModeratorEventide Staff
Send me the serial number of the unit in question.
October 16, 2021 at 1:46 pm #159498riukiParticipant
I have send you an email with the serial numbers
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