2016 Stereo Room PLugIN – Invalid Serial Number

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    • #111098
      orcasound
      Participant

      Been waiting for the 2016 to go 64…. and on the day that it does – I purchased.

      I recd my serial number and license code from the on line retailer – but when i go to my eventide account and attempt to register – i keep getting invalid serial number….

      For product I am choosing 2016 Stereo Room Plug-in … but again ….invalid.

    • #124807
      DGillespie
      Moderator
      Eventide Staff

      Hi Orcasound,

      We're using a new distributer for dealer sales and it's just been brought to my attention that there was a communication problem and a handful of people are going to have this problem.  Unfortunately, it's the sort of thing I can't fix till tomorrow morning, but if you leave you ilok.com account name I will send you licenses to tide you over.  You can either leave it here, or you can email me at DGillespie (at) eventide.com.

      I can send licenses until about midnight EST.  After that, or as a third option, you can get a temporary license here: http://eventide.com/AudioDivision/Products/PlugIns/NativePluginDemoReq.aspx

      Sorry for the inconvenience, we'll have this fixed tomorrow.

      Dan

    • #124813
      DGillespie
      Moderator
      Eventide Staff

      OK,

      This issue is fixed now.  If you have a serial number higher than SR-200000, you should be able to register your product without a problem.

      If you do have any trouble, please let us know.

      Thanks,

      Dan

    • #145245
      KEMR
      Member
      DGillespie wrote:

      OK,

      This issue is fixed now.  If you have a serial number higher than SR-200000, you should be able to register your product without a problem.

      If you do have any trouble, please let us know.

      Thanks,

      Dan

       

      Show More...

      Hey dan im having issues with my serial number as well, and the numbers are higher than 200000? 

      Show Less...
    • #145329
      tlongabaugh
      Moderator
      Eventide Staff
      KEMR wrote:

      DGillespie wrote:

      OK,

      This issue is fixed now.  If you have a serial number higher than SR-200000, you should be able to register your product without a problem.

      If you do have any trouble, please let us know.

      Thanks,

      Show More...

      Dan

       

      Hey dan im having issues with my serial number as well, and the numbers are higher than 200000? 

      Hi, please email support@eventide.com referencing this post (include your Serial Number and License Key), and we'll get it sorted.

      -Tom

      Show Less...
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