algorithms when deregister for a new user?

Home Forums Products Stompboxes algorithms when deregister for a new user?

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    • #185723
      jorri
      Participant

      What happens with the algorithms when going through the de-registration/re-registration process? The device in question is a ‘standard’ apparent from the box, but on power-up it shows ‘H9 Max’ on the LED screen.

      If its de-registered do the extra algorithms stay with the first user or with the pedal so that the new user can continue to use them without having to ‘max out’ the pedal?

    • #185725
      tbskoglund
      Moderator
      Eventide Staff

      Once a pedal has been Maxed Out, it will always have all of the algorithms.

      If you let me know the serial number of the pedal, I can confirm if it is an H9 Max.

    • #185726
      jorri
      Participant

      OK, is that fine to post on here? Couldn’t see a private message option

    • #185745
      tbskoglund
      Moderator
      Eventide Staff

      Yes, you can write out the serial number (don’t post a picture of it)

    • #185746
      jorri
      Participant

      H9-20208

    • #185747
      tbskoglund
      Moderator
      Eventide Staff

      Thanks, that is a Max and will always have all algorithms.

    • #185749
      jorri
      Participant

      Great, so should be de-registered and then re-registered no problem

    • #185751
      tbskoglund
      Moderator
      Eventide Staff

      Yes, please ask the current owner to deregister it before sending it to you.

      Otherwise, you will need to email support@eventideaudio.com with a picture of the serial number, and we can deregister it for you.

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