any eventide employees here?

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    • #107475
      zenartist2001
      Member

      How about fixing the update password so it works. and reply to several of us who cant upgrade due to messages from the update utility that our passwords are incorrect  .. Ive gotten no response here or from emails sent to support staff  .. are you all on holiday? 

    • #121198
      AAgnello
      Moderator
      Eventide Staff

      No. We are not on holiday. Unfortunately, and surprisingly, this isn't a simple fix.

    • #121199
      timothyhill
      Member

      I just created a new user account. Fixed the problem.

    • #121200
      bhaberman
      Member
      Eventide Staff

      Hi zenartist2001, what email address(es) did you send your requests to?  If sent to audio@eventide.com or support@eventide.com, you would have automatically been emailed a Helpdesk Call Number.  Please let me know so I can look into.  Thank you.

    • #121203
      bhaberman
      Member
      Eventide Staff

      Hi zenartist2001, Helpdesk Call # 33031.  We received the following in responding to your email:

      Delivery is delayed to these recipients or distribution lists:

      Subject: Helpdesk Call No: 33031 – reset password

      This message has not yet been delivered. Microsoft Exchange will continue to try delivering the message on your behalf.

      Delivery of this message will be attempted until 12/9/2010 12:58:00 PM (GMT-05:00) Eastern Time (US & Canada). Microsoft Exchange will notify you if the message can't be delivered by that time.


      Do you have another email address we may send your reset password/username?

    • #132427
      zenartist2001
      Member

      I can and have reset my login to the forum and site with this login member name  .. my problem is with the update utility  .. it wont accept my password even when changed .. I have my original account which I prefer but that wont even let me login to the forum … i never get the changed password in the mail  .. I dont want to post ny email address on a forum due to spam  .. 

    • #132428
      AAgnello
      Moderator
      Eventide Staff

      Can you wait to contact support on Monday? If not, I'll need your email address to try to help. Send me an email at aagnello@eventide.com

    • #132440
      bhaberman
      Member
      Eventide Staff

      Hi Hi zenartist2001, if you're stillhaving problems, give us a call and ask for me.  Email doesn't seem to be working very reliably.

    • #157534
      yannick merle
      Member

      Hello It doesn’t work for me to my H9 MAX and mi ipad….

      I create 3 adress and it always said The given password is incorect…

      What can i do?

       

    • #157537
      yannick merle
      Member

      but what is username ? i write the same what appear on the eventide website but it doesn’t work on the ipad application (because android don’t work )  

    • #157538
      yannick merle
      Member

      it work when i am login on the website… what’s up?

    • #157535
      bohan
      Moderator
      Eventide Staff
      yannick merle wrote:

      Hello It doesn't work for me to my H9 MAX and mi ipad….

      I create 3 adress and it always said The given password is incorect…

      What can i do?

      The password should be the same as what you use here to log on our website. You can reset your password either on this website or in the H9 Control app.

    • #157547
      bohan
      Moderator
      Eventide Staff
      yannick merle wrote:

      it work when i am login on the website… what's up?

      Can you take a screenshot of the login window in H9 Control, where it couldn't work?

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