Blackhole Pedal Locked(??)/Flashing LEDs…..

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    • #116235

      I can’t get my BH pedal to work. I updated the firmware, and now its acting all funky and won’t work. My PC won’t even recognize the pedal when I plug it in whereas it did previously. Not sure what happened. I can’t even get it to factory reset from the pedal itself. It’s like, locked up…….

    • #156519
      bohan
      Moderator
      Eventide Staff
        gregmon79 wrote:

        I can't get my BH pedal to work. I updated the firmware, and now its acting all funky and won't work. My PC won't even recognize the pedal when I plug it in whereas it did previously. Not sure what happened. I can't even get it to factory reset from the pedal itself. It's like, locked up…….

        1. Have you tried factory reset by booting up the unit while pressing the ACTIVE footswitch & the ACTIVE LED button?

        2. Are you still able to boot the UPDATE mode by pressing the TAP Button & TAP Footswitch?

      • #157483
        jcro419
        Participant

          I’m having the same issue… i can’t reset anything. I’ve only had the pedal for 4 hours.

        • #157484
          jcro419
          Participant

            I’m having the same issue… i can’t reset anything. I’ve only had the pedal for 4 hours.

             

          • #157485
            joecozzi
            Moderator
            Eventide Staff

              Have you tried any or both the procedures outlined above with factory resetting and booting up in update mode?

            • #157486
              jcro419
              Participant

                I can’t do anything. I unplugged it and also tried the reset stuff. Maybe i’m doing it wrong??

              • #157487
                jcro419
                Participant

                  EDM won’t recognize the pedal either. 

                • #157488
                  joecozzi
                  Moderator
                  Eventide Staff

                    Since you have EDM up, let’s try this. Just to make sure you’re not doing anything wrong.

                    Disconnect the power for the pedal.
                    Simultaneously press the right footswitch and the right LED button above the right footswitch, and while holding them down, connect the power adapter to the pedal.
                    You should see two lights blinking on the pedal, preset1 and preset 5. Does that happen?

                  • #157489
                    jcro419
                    Participant

                      Yes, those lights are flashing. 🙂 Now what?

                    • #157490
                      joecozzi
                      Moderator
                      Eventide Staff

                        Connect the USB cable to your computer and open up EDM. You should see the name of your pedal pop up in the list. Do you?

                      • #157491
                        jcro419
                        Participant

                          I do.:)

                        • #157492
                          joecozzi
                          Moderator
                          Eventide Staff

                            Make sure it’s highlighted in yellow and click “OK”.
                            It will take you to the main screen. Look for FIRMWARE UPDATES on the left hand side and click “Check for updates”. Click on the topmost choice so it highlights yellow and click “Install update” on the top right. You’ll see a progress bar, after which the pedal will reset. You should be good to go. Let me know.

                          • #157493
                            jcro419
                            Participant

                              Thank you so much! It’s working now!

                            • #157494
                              joecozzi
                              Moderator
                              Eventide Staff

                                FANTASTIC! If you would like to learn everything there is to know about Blackhole, feel free to check out the videos below. Enjoy your new pedal.

                                Blackhole Tutorial – Part1: Knobs & Switches
                                https://youtu.be/EdvvirF5uOw?list=PLhT2MsSeKiDxicpl2QOj2oLnX21tzwK4Y

                                Blackhole Tutorial – Part2: Rear Panel & System Settings

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