Blackhole Pedal Locked(??)/Flashing LEDs…..

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    • December 3, 2020 at 1:06 am #116235
      gregmon79
      Member

      I can’t get my BH pedal to work. I updated the firmware, and now its acting all funky and won’t work. My PC won’t even recognize the pedal when I plug it in whereas it did previously. Not sure what happened. I can’t even get it to factory reset from the pedal itself. It’s like, locked up…….

    • December 3, 2020 at 3:51 pm #156519
      bohan
      Moderator
      Eventide Staff
      gregmon79 wrote:

      I can't get my BH pedal to work. I updated the firmware, and now its acting all funky and won't work. My PC won't even recognize the pedal when I plug it in whereas it did previously. Not sure what happened. I can't even get it to factory reset from the pedal itself. It's like, locked up…….

      1. Have you tried factory reset by booting up the unit while pressing the ACTIVE footswitch & the ACTIVE LED button?

      2. Are you still able to boot the UPDATE mode by pressing the TAP Button & TAP Footswitch?

    • March 20, 2021 at 12:58 am #157483
      jcro419
      Member

      I’m having the same issue… i can’t reset anything. I’ve only had the pedal for 4 hours.

    • March 20, 2021 at 12:59 am #157484
      jcro419
      Member

      I’m having the same issue… i can’t reset anything. I’ve only had the pedal for 4 hours.

       

    • March 20, 2021 at 1:11 am #157485
      joecozzi
      Moderator
      Eventide Staff

      Have you tried any or both the procedures outlined above with factory resetting and booting up in update mode?

    • March 20, 2021 at 1:16 am #157486
      jcro419
      Member

      I can’t do anything. I unplugged it and also tried the reset stuff. Maybe i’m doing it wrong??

    • March 20, 2021 at 1:18 am #157487
      jcro419
      Member

      EDM won’t recognize the pedal either. 

    • March 20, 2021 at 1:23 am #157488
      joecozzi
      Moderator
      Eventide Staff

      Since you have EDM up, let’s try this. Just to make sure you’re not doing anything wrong.

      Disconnect the power for the pedal.
      Simultaneously press the right footswitch and the right LED button above the right footswitch, and while holding them down, connect the power adapter to the pedal.
      You should see two lights blinking on the pedal, preset1 and preset 5. Does that happen?

    • March 20, 2021 at 1:26 am #157489
      jcro419
      Member

      Yes, those lights are flashing. 🙂 Now what?

    • March 20, 2021 at 1:28 am #157490
      joecozzi
      Moderator
      Eventide Staff

      Connect the USB cable to your computer and open up EDM. You should see the name of your pedal pop up in the list. Do you?

    • March 20, 2021 at 1:31 am #157491
      jcro419
      Member

      I do.:)

    • March 20, 2021 at 1:33 am #157492
      joecozzi
      Moderator
      Eventide Staff

      Make sure it’s highlighted in yellow and click “OK”.
      It will take you to the main screen. Look for FIRMWARE UPDATES on the left hand side and click “Check for updates”. Click on the topmost choice so it highlights yellow and click “Install update” on the top right. You’ll see a progress bar, after which the pedal will reset. You should be good to go. Let me know.

    • March 20, 2021 at 1:37 am #157493
      jcro419
      Member

      Thank you so much! It’s working now!

    • March 20, 2021 at 1:43 am #157494
      joecozzi
      Moderator
      Eventide Staff

      FANTASTIC! If you would like to learn everything there is to know about Blackhole, feel free to check out the videos below. Enjoy your new pedal.

      Blackhole Tutorial – Part1: Knobs & Switches
      https://youtu.be/EdvvirF5uOw?list=PLhT2MsSeKiDxicpl2QOj2oLnX21tzwK4Y

      Blackhole Tutorial – Part2: Rear Panel & System Settings

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