Bought algoritm via appstore does not show up after restored purchases.

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    • #111890
      Per
      Participant

      Hi, 

      How soon should I be able do "download" the algoritm via restored purchases. I bought it via appstore and it shows up in my "bought history". 

      Regards

      Per

    • #126622
      gkellum
      Member

      You mean you bought it in H9 Control in the AppStore and it didn't unlock immediately?  It should work immediately with the Restore Purchases function under the Settings section of H9 Control.  If you're having problems, please forward the purchase confirmation email you received from Apple to support@eventide.com together with your Eventide user name, and we'll take care of it for you.

    • #126623
      Per
      Participant

      Yes, I used my iphone and bought it via the buy button. Then connected the h9 to the mac via usb and started the h9 app in the laptop and restored.  No sign though. 

      Cheers for quick answer. 

    • #126624
      Per
      Participant

      Ok, I bought the algoritm via the iphone, H9 control app and appstore, connected via bluetooth. Later when no sign of the algo I connected the H9 via usb to the Macbook started H9 control app and tried to restore. Still no sign though. 

      Iv als0 restored via the iphone with no luck. 

      Cheers for the quick answer. 

    • #137280
      gkellum
      Member

      Try connecting again with your iPhone and using the Restore Purchases function on your iPhone. That will contact Apple and get a list of receipts for all of the purchases you've made and restore your purchases.  On the MacBook, H9 Control doesn't have a way to get the receipts from Apple so it will just restore the purchases that Eventide already knows about.  So, this won't help with your problem.

    • #137281
      Per
      Participant

      Cheers

    • #137282
      gkellum
      Member

      Alright, I just did some testing on my iPhone, and everything worked fine with the transaction. So, there aren't any server problems at the moment. It's a shame… I wish I could see what was happening on your device. I'll have to look through our server logs to see if I see anything relevant there…  But in any case if you haven't done so already, please forward the purchase confirmation email you received from Apple to support@eventide.com together with your Eventide user name, and we'll take care of it for you.

    • #137284
      Per
      Participant

      Im waiting for the itunes receipt, I haven't got it yet. Sometimes it takes a day or two.  But I can see in my order history in my itunes account that I bought it. Maybe something has not been cleared yet. Actually I bought the algoritm from a new Iphone, so I had to fill in the cv code to clear my credit card again. Maybe something in that process. Further I got a bit confused so tried to buy it again, confident that itunes would tell me I already bought it if I had. That actually happened. And itunes also told me that I hadn't downloaded the app. 

      Here is a screenshot of my itunes Account, its cut down thought.Surprise

      Cheers

    • #137285
      gkellum
      Member

      Alright, I just manually added the algorithm to your Eventide account. If you do a restore purchases, you should see it show up. I'm sorry for the difficulty you had with the transaction.

    • #137286
      Per
      Participant

      i just got it after connecting to h9 and did the restored thing. 

    • #137287
      gkellum
      Member

      Great!

    • #137289
      Per
      Participant

      Thanks for all help. Excelent! 

    • #137427
      Julius
      Member

      Could you fix mine too!  bought today through iPhone in iTunes two algorithms for the H9 and I keep getting errors when i try the restore thing…

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