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I got a new and factory sealed H9 Max and when I opened thd box the H9 looked like it was used before. I found marks and the dial (encoder/switch) is chipped.
I am sure someone missed it at the quality control check point.
Is it possible to replace the encoder / dial ( plastic part)?
Could you send an email to email@example.com to ask about that? We do have spare parts, but I'm not sure about that particular part.