Cannot access Pendualate after clicking on registration link

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- September 1, 2020 at 12:11 pm #116070
  
  jamieh
  Participant
  
  Purchased the giveaway Pendualate at JRR shop and after receiving the link, it takes me to a page that says I need to contact support.
  
  Maybe it’s too early for access?
- September 1, 2020 at 12:12 pm #155651
  
  nsanchez
  Moderator
  Eventide Staff
  
  jamieh wrote:
  
  Purchased the giveaway Pendualate at JRR shop and after receiving the link, it takes me to a page that says I need to contact support.
  
  Maybe it's too early for access?
  
  Product just went live at 8 am EST. https://www.eventideaudio.com/promo/pendulate
- September 1, 2020 at 12:41 pm #155655
  
  DaveNJ
  Participant
  
  The disk image which gets downloaded on Mac “can’t be recognized”
- September 1, 2020 at 12:43 pm #155656
  
  DaveNJ
  Participant
  
  On my Mac, the downloaded disk image gives an “image not recognized” error when trying to open it…
- September 1, 2020 at 12:52 pm #155657
  
  enkaytee
  Participant
  
  Both the Mac and Windows downloads are 0kb – no content to install…
- September 1, 2020 at 12:58 pm #155661
  
  nsanchez
  Moderator
  Eventide Staff
  
  Sorry everyone – the installer is wrong. We're working on it.
- September 1, 2020 at 1:21 pm #155662
  
  nsanchez
  Moderator
  Eventide Staff
  
  Pendulate installers have been fixed. You can download it now from https://www.eventideaudio.com/promo/pendulate
  
  Sorry again for the inconvenience.
- September 1, 2020 at 2:24 pm #155663
  
  lgmab
  Participant
  
  The PC version is being blocked by defender, says it has a virus that can harm computer.
- September 1, 2020 at 2:25 pm #155664
  
  lgmab
  Participant
  
  The PC version is being blocked by defender, says it has a virus that can harm computer.
- September 3, 2020 at 8:06 am #155686
  
  RBI Recording
  Member
  
  I’m getting the same as Igmab.
  
  The PC version is being blocked by defender, says it has a virus that can harm computer.
  
  When I click on More Info, and then click on Run Anyway, Windows tells me it can not run it. That’s as far as I can go with it. I’ve tried multiple times. I’m using Windows 10 64 bit.
- September 3, 2020 at 8:07 am #155687
  
  RBI Recording
  Member
  
  I’m getting the same as Igmab.
  
  The PC version is being blocked by defender, says it has a virus that can harm computer.
  
  When I click on More Info, and then click on Run Anyway, Windows tells me it can not run it. That’s as far as I can go with it. I’ve tried multiple times. I’m using Windows 10 64 bit.
- September 3, 2020 at 1:32 pm #155690
  
  DGillespie
  Moderator
  Eventide Staff
  
  Something went wrong on the webpage, we're trying to work and what and fix it at the moment.
  
  Sorry for the inconvenience,
  
  Dan
- September 3, 2020 at 1:37 pm #155691
  
  DGillespie
  Moderator
  Eventide Staff
  
  Should be fixed now.
  
  Sorry,
  
  Dan
- September 3, 2020 at 3:29 pm #155695
  
  lgmab
  Participant
  
  HI Dan, Sorry , I just tried and it still is being blocked.
- September 3, 2020 at 3:45 pm #155696
  
  DGillespie
  Moderator
  Eventide Staff
  
  Hi Igmab,
  
  You need to click on More Info… and choose Run. The installer is signed, but it's a new certificate and it takes a little while before it starts working.
  
  Dan
- September 1, 2020 at 2:40 pm #155665
  
  DGillespie
  Moderator
  Eventide Staff
  
  lgmab wrote:
  
  The PC version is being blocked by defender, says it has a virus that can harm computer.
  
  Hi Igmab,
  
  I'm sorry that you're having this problem. Rest assured there is no virus, Defender has become very aggressive with showing false positives recently. I will submit the file to Microsoft so that they can fix it. Can you send me any additional information about what you're seeing? Is it the .dll, or the installer? What does it think it found?
  
  Thanks,
  
  Dan
- September 1, 2020 at 2:55 pm #155667
  
  DGillespie
  Moderator
  Eventide Staff
  
  lgmab wrote:
  
  The PC version is being blocked by defender, says it has a virus that can harm computer.
  
  On the other hand if this is what you're seeing, you simply need to hit "More Info…" and install it.
- September 3, 2020 at 9:47 am #155688
  
  bioxeed
  Member
  
  lgmab wrote:
  
  The PC version is being blocked by defender, says it has a virus that can harm computer.
  
  I also had this problem after downloading it. Opened it up in visual studio code and it turns out it was the manual for Pendulate. I’m guessing the windows link is still pointed at the wrong thing.
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