Cannot access Pendualate after clicking on registration link

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    • #116070
      jamieh
      Participant

      Purchased the giveaway Pendualate at JRR shop and after receiving the link, it takes me to a page that says I need to contact support.

      Maybe it’s too early for access?

    • #155651
      nsanchez
      Moderator
      Eventide Staff
      jamieh wrote:

      Purchased the giveaway Pendualate at JRR shop and after receiving the link, it takes me to a page that says I need to contact support.

      Maybe it's too early for access?

      Product just went live at 8 am EST. https://www.eventideaudio.com/promo/pendulate

    • #155655
      DaveNJ
      Participant

      The disk image which gets downloaded on Mac “can’t be recognized”

    • #155656
      DaveNJ
      Participant

      On my Mac, the downloaded disk image gives an “image not recognized” error when trying to open it…

    • #155657
      enkaytee
      Participant

      Both the Mac and Windows downloads are 0kb – no content to install…

    • #155661
      nsanchez
      Moderator
      Eventide Staff

      Sorry everyone – the installer is wrong. We're working on it. 

    • #155662
      nsanchez
      Moderator
      Eventide Staff

      Pendulate installers have been fixed. You can download it now from https://www.eventideaudio.com/promo/pendulate

      Sorry again for the inconvenience. 

    • #155663
      lgmab
      Participant

      The PC version is being blocked by defender, says it has a virus that can harm computer.

    • #155664
      lgmab
      Participant

      The PC version is being blocked by defender, says it has a virus that can harm computer.

    • #155686
      RBI Recording
      Member

      I’m getting the same as Igmab.

      The PC version is being blocked by defender, says it has a virus that can harm computer.

      When I click on More Info, and then click on Run Anyway, Windows tells me it can not run it.  That’s as far as I can go  with it.  I’ve tried multiple times.  I’m using Windows 10 64 bit.

    • #155687
      RBI Recording
      Member

      I’m getting the same as Igmab.

      The PC version is being blocked by defender, says it has a virus that can harm computer.

      When I click on More Info, and then click on Run Anyway, Windows tells me it can not run it.  That’s as far as I can go  with it.  I’ve tried multiple times.  I’m using Windows 10 64 bit.

    • #155690
      DGillespie
      Moderator
      Eventide Staff

      Something went wrong on the webpage, we're trying to work and what and fix it at the moment.

      Sorry for the inconvenience,

      Dan

    • #155691
      DGillespie
      Moderator
      Eventide Staff

      Should be fixed now.

      Sorry,

      Dan

    • #155695
      lgmab
      Participant

      HI Dan, Sorry , I just tried and it still is being blocked.

    • #155696
      DGillespie
      Moderator
      Eventide Staff

      Hi Igmab,

      You need to click on More Info… and choose Run.  The installer is signed, but it's a new certificate and it takes a little while before it starts working.

      Dan

    • #155665
      DGillespie
      Moderator
      Eventide Staff
      lgmab wrote:

      The PC version is being blocked by defender, says it has a virus that can harm computer.

       

      Hi Igmab,

      I'm sorry that you're having this problem. Rest assured there is no virus, Defender has become very aggressive with showing false positives recently.  I will submit the file to Microsoft so that they can fix it.  Can you send me any additional information about what you're seeing?  Is it the .dll, or the installer?  What does it think it found?

      Thanks,

      Dan

    • #155667
      DGillespie
      Moderator
      Eventide Staff
      lgmab wrote:

      The PC version is being blocked by defender, says it has a virus that can harm computer.

      On the other hand if this is what you're seeing, you simply need to hit "More Info…" and install it.

       

    • #155688
      bioxeed
      Member
      lgmab wrote:

      The PC version is being blocked by defender, says it has a virus that can harm computer.

       

      I also had this problem after downloading it.  Opened it up in visual studio code and it turns out it was the manual for Pendulate.  I’m guessing the windows link is still pointed at the wrong thing.

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