Cannot connect with Eventide Update Utility

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    • #106235
      john316
      Member

      I've tried a number of times now to connect (download) updates with the Update utility but no joy. It always times out with the message:

      "Unable to login"
      "Please check your username and password…."

      I'm entering the correct details as I'm logging in here okay…

      I'm wondering if my login name (which includes a ":") could be causing the error?

      (The unit is registered)

      Gerry

    • #118645
      achaput
      Moderator

      Hi Gerry,

      Please contact support@eventide.com  .

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