Can’t register Timefactor Pedal with only 5 digit serial numbers

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    • #111421
      ebbflow
      Participant

      Hello,

      I have three Eventide pedals with 5 digit serial numbers and I keep getting "Invalid Serial Number"

      Thanks!

    • #125491
      nickrose
      Moderator
      Eventide Staff

      Sounds like you should contact support!@eventide.com, being sure to say where these units came from, any numbers you have or can see, and when you get this message and from where.

      Help us to help you !!

    • #125492
      gkellum
      Member

      You mean when registering them on eventide.com? You can also get this error message when the units are already registered to a different eventide account.  Could you have already registered them? If not, please send an email to support@eventide.com with the serial numbers.

    • #125493
      ebbflow
      Participant

      That's probably it. These units were bought used. What is the protocol in this situation? Thanks!

    • #125494
      ebbflow
      Participant

      That's probably it, these units were bought on the used market. What is the protocol in this situation? Thanks!

    • #136242
      gkellum
      Member

      Well, just send the serial number(s) to support@eventide.com.  Our support people might contact the  previous owner, or they might just deregister them immediately for you. It's up to their discretion.

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