Can’t synch with app because says registered to another user

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    • November 15, 2013 at 3:08 am #111209
      gsegal
      Member

      Hi I bought an H9 off eBay used and the previous owner says he deactivated his unit but it's still says registered to another user when I try to log in and synch it. I tried emailing support but still haven't heard back from them. Problem is I have a gig tomorrow and I was planning on using the iPad along with the unit on the gig so I need this solved ASAP. Any suggestions?

      thanks inadvance

      gene 

    • November 15, 2013 at 4:15 am #125026
      gkellum
      Participant

      Send an email to support@eventide .com with the serial number of the H9. Someone should get to it in the morning.

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