Control app not working

[Danmusic1968]

The control app is no longer working for my two H90’s. Communication error etc. I can’t even register my H90. I have tried everything from Deregistering and then Re-registering and deleting the control app then downloading again. It’s not the usb cables. Please help.

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[joecozzi]

Hello Danmusic1968,

Sorry you are having trouble with H90 Control. Are you able to check if the H90 shows up in the Device manager?

Make sure you are not using any application that may divert the H90 as a MIDI device. This is typical of DAWs. Does this happen with all other applications closed?

Make sure you’re connecting directly to the computer, not via any USB hubs. Use the USB cable that came with the H90.

 

 

[joecozzi]

In addition, make sure you’re using the latest version of H90 Control. 1.4.1

[Danmusic1968]

Not coming up in device manager.

Was using non eventide usb cables for a long time with no issues. Now all of a sudden that’s the issue?

[Danmusic1968]

The computer shows the H90 in Bluetooth and Devices.

[joecozzi]

I don’t know. I’m trying to help you narrow down the issue.

[Danmusic1968]

I have the latest H90 control

[joecozzi]

Can you try deleting the H90 from H90 Control (X’ing it out) and try re-adding it?

[Danmusic1968]

I have

[joecozzi]

And you have no other applications running correct? This error is usually the result of another app taking up the MIDI port that H90 Control requires.

[Danmusic1968]

Correct

[joecozzi]

Hopefully someone else can chime in with other things to try. In the meantime, please contact support@eventide.com with this issue. I recommend linking to this forum thread so they can read what you’ve tried. Please include your computer specs and operating system.

[Danmusic1968]

Thank you for your help.

I sent a email to customer support and hopefully there is a answer soon that can fix this out of the blue issue.

😞

[Danmusic1968]

Well I figured it out. It was the laptop I was using. I borrowed my stepson’s laptop and It connected right away.

[joecozzi]

Can you clarify please? Are both computers running the same operating system? Both PC/Mac? H90 Control should be working on any compatible computer.

[turretboard]

I’m unsure if Eventide is not seeing this, but it looks like it’s a fairly wide issue with Control 1.4.1. The first page has several threads regarding this issue.

Since the problem started with my H90 and the Control app, I did virtually everything without improvement. See my post in this thread https://www.eventideaudio.com/forums/topic/h90-control-app-no-longer-seeing-h90/

[joecozzi]

We have not been able to replicate the problem on our own machines. Are you using Anti-virus software of any kind? We are aware of concerns that this could potentially block MIDI device communications without the proper exclusion.

[Danmusic1968]

Both laptops are PC.

One laptop is very old from 2015 and the H90 worked on that one. But my wife’s laptop is brand new with windows 11 but it took a spill a couple weeks ago so maybe there is a hardware issue. Also the drivers need updating. I bought a new HP from Amazon so when it show up we will see what happens.

[tsternfeld]

What makes you say the drivers need updating? I wouldn’t expect a brand new PC to need driver updates.

[turretboard]

tsternfeld wrote:

What makes you say the drivers need updating? I wouldn’t expect a brand new PC to need driver updates.

 

It’s not the drivers; I did the Windows update twice. Unless there are some Eventide-specific drivers, which I cannot find. I have uninstalled the Antivirus, and it helped. Although, I hardly see it as a result

[tsternfeld]

Your sibling in this thread mentioned a driver update issue; I’m guessing it is a reference to some antivirus vendor’s “driver update” feature, which are frequently incorrect.

[headfirstonly]

Just in case you’ve not seen the latest developments on the other thread here: https://www.eventideaudio.com/forums/topic/h90-control-app-no-longer-seeing-h90/

If you’re using either Avast or AVG antivirus software, their latest updates stop the H90 control app from seeing the H90 (I tested both applications under Windows 10 today).

I’ve switched to Avira and H90 Control is now working normally again.

[Danmusic1968]

Thanks for the information and reply.

I have a new laptop on it way from Amazon and once it arrives I’ll see how things go. I am sure it will arrive with McAfee and my wife’s laptop uses AVG so that is probably the issue.

Wanted my own dedicated laptop anyway so it’s not a waste of money buying one.

 

Cheers

[Danmusic1968]

A new update. The control app is working on my new laptop with zero issues. Thanks to all for the replies and help.

[turretboard]

I’m good too, although I had to axe the Avast, and now I’m running on a Windows Defender. I’m still hoping the next H90 Control built will address it.

[Jim-Jazz]

Since updating to H90 Control Version 1.4.1, I am unable to connect to the H90 Control. It worked for a year on the same laptop, same set up, but not any longer.

I have tried everything, new cables., disabled both AVG antivirus and Windows defender, disconnected my H90 device in Control app, disconnected H90 in device manager, tried recovery mode, etc…

Unable to “Add Device” back in Control App. I get the same error as everyone else:

Timeout waiting for response:<span style=”font-size: inherit;”>Expected Response ID(Ox71)</span>

Any ideas?

 

[turretboard]

It won’t work if you disable the antivirus. You have to deinstall it.

It’s a fucking pain, tho

I hope Eventide will sort it in an update

[turretboard]

benjamin11 wrote:

When facing a non-functional control app, a person might consider troubleshooting steps like restarting the device, checking for updates, ensuring compatibility, and reviewing connectivity settings. It prompts thoughts on resolving technical issues swiftly to restore functionality and convenience.

 

Bot?

[tbskoglund]

Yes, I’ve delete the spam post. Thanks!

[Andrew Sweeney]

Hi. I’m having trouble logging in today with the  H90 app. It seem to accept my username and password even though I’ve checked that they are correct.

[tbskoglund]

Sorry, there was an issue with our server that may have caused this. Please try again and let me know if it is working now.

[Andrew Sweeney]

Sorry typo there “not accept my username and password”!

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[Andrew Sweeney]

It’s all working now. Thank you!

[Avery78]

Thank you,
for sharing such good information,

[Author]

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