Deregister H9 Max HELP!

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    • #113648
      wjmcfarl
      Member

      So i just purchased a used H9 Max and a used H9 core. Both of them were registered by their previous owners and neither deregistered them prior to selling them. I had no idea this was going to be such a frustrating process. I e-mailed the serial numbers to eventide support and Jerome responded requesting pictures of the pedals with the serial numbers. I was at work so I rushed home early to get the pics sent. I sent both pictures in one e-mail back to Jerome right away and then he let me know that they were deregistered. This all happened around 3:00pm CST.

      I updated and registered the H9 core no problem and when I went to register the H9 Max it was still showing as registered to the previous owner. I immediately sent an e-mail back to Jerome asking him to fix the issue and then called the number for support but it was 4:01pm CST and support had closed. Jerome’s e-mail sent an autoreply stating that he is out until next Monday…

      I traded a Big Sky for the H9 Max and I really need a midi control reverb pedal for church on Sunday. I have contacted the previous owner but he is not able to help as he does not have the pedal and lives about 2.5 hours away. 

      I am assuming I am stuck until Sunday but I’m hoping someone else might be able to help. 

      Thanks,

      Will

    • #144156
      gkellum
      Member

      I just deregistered your H9 Max for you.  So, you should be able to register it now.

      It's funny.  I was just talking with one of my colleagues this morning about how it's a bummer when this sort of problem comes up on a Friday and people have to wait until Monday to get the problem resolved…

      • #144162
        wjmcfarl
        Member

        Thank you so much!! Eventide support is great. Today’s worship was awesome and the H9 had some awesome ambient stuff. I’m stoked 🙂

        gkellum wrote:

        I just deregistered your H9 Max for you.  So, you should be able to register it now.

        It's funny.  I was just talking with one of my colleagues this morning about how it's a bummer when this sort of problem comes up on a Friday and people have to wait until Monday to get the problem resolved…

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