Direct updater not installing on macos 11.2.3

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    • #116419
      marisademeglio
      Member

      I’m not able to install the updater on my mac (big sur 11.2.3). I can download the file [1], try to open it, get warned by my os that I’m opening a file from the internet, approve it, and then it just goes away and doesn’t get installed. There are no additional warnings in “security and privacy” (often it will give you an option like “open it anyway”).

      Any thoughts? I want to update my timefactor pedal firmware.

       

      1. https://www.eventideaudio.com/support/downloads/eventide-direct-updater-osx-108-or-above

    • #157507
      bohan
      Moderator
      Eventide Staff
      marisademeglio wrote:

      I'm not able to install the updater on my mac (big sur 11.2.3). I can download the file [1], try to open it, get warned by my os that I'm opening a file from the internet, approve it, and then it just goes away and doesn't get installed. There are no additional warnings in "security and privacy" (often it will give you an option like "open it anyway").

      Any thoughts? I want to update my timefactor pedal firmware.

       

      1. https://www.eventideaudio.com/support/downloads/eventide-direct-updater-osx-108-or-above

      Hi

      Direct Updater is bundled within H9 Control. You can open it by clicking the "Window -> Open Evetide Direct Updater" on the menu bar in H9 Control

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    • #157520
      marisademeglio
      Member

      Thanks, it’s working great now!

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