Error message

Home Forums Products Stompboxes Error message

  • This topic is empty.
Viewing 5 reply threads
  • Author
    Posts
    • #111420
      rosensta2
      Member

      Just got a strange error message from the app store–this time I managed to get a snapshot of it (before it quickly disappeared). It says: "An error occurred while communicating with eventide.com.  Your purchase could not be completed.  Error: The given iTunes Connect receipt was already assigned to a different user's account."

    • #125483
      gkellum
      Member

      What that error means is that you bought something with iTunes, that purchase was deposited to a certain Eventide user account like for example "testUser1".  If you switch to a different eventide account like "testUser2" and restore your purchases, that's going to cause problems, because that purchase was already deposited in the account of "testUser1".  If you try to buy the same algorithm again after switching Eventide accounts, I'm not 100% sure what that will do, but it will likely just try to restore your previous purchase, and you'll end up in this same situation.

      You mentioned earlier on the forums that you're going to want to have more than five H9s, and so, you're planning on splitting them between multiple Eventide accounts.  You're going to run into problems purchasing algorithms through iTunes with this set-up.  You should use the desktop version of H9 Control for your purchases instead if this is what you're trying to do, because Amazon's payments system works differently than Apple's iTunes.  And you won't run into these problems.

    • #125484
      rosensta2
      Member

      Where can I find this software?

    • #136235
      gkellum
      Member

      rosensta2:

      Where can I find this software?

      It's on the support page for the H9: http://www.eventide.com/AudioDivision/Support/Stompboxes/H9.aspx

      There are installers for H9 Control on Mac OS X and Windows there, and the store on those platforms use Amazon payments instead of Apple's iTunes.

    • #136236
      rosensta2
      Member

      Wow, looks cool.  But how do I get my presets into it?  The command "import preset from stompbox" seems to just leave those two arrows spinning indefinitely.  

    • #136237
      gkellum
      Member

      rosensta2:

      Wow, looks cool.  But how do I get my presets into it?  The command "import preset from stompbox" seems to just leave those two arrows spinning indefinitely.  

      I'm not sure where you are in H9 Control.  Under Preset Lists there is a function called "Save to Mac" or "Save to PC" that copies the entire preset list from your H9 to your local hard drive.  Is this what you mean?  If you are in Demo Mode, pressing that  "Save to Mac" / "Save to PC" button will just cause the wheel to spin indefinitely because it's not actually talking to an H9.  If you're connected to an H9, it should work.  I just tried with the latest Mac release using an H9 Core.  If it's not working for you, what operating system are you on and what kind of H9 are you using?

Viewing 5 reply threads
  • You must be logged in to reply to this topic.