Great Customer Service

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    • #108122
      roverdog
      Participant

        When my PowerFactor arrived, the screws and hex key that attach the plate that screws into a Pedal Train was not in the package.  I suspect that they fell out when the package was inspected by Customs.

        I contacted Eventide support by E-mail and not only did I receive an immediate response, Poul Ciok also sent an E-Mail stating that the missing parts would be shipped immediately.

        They arrived Friday

        Thanks

        Steve

      • #122696
        bhaberman
        Participant
        Eventide Staff

          Thank you for taking the time to post the kind words, Steve!

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