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When my PowerFactor arrived, the screws and hex key that attach the plate that screws into a Pedal Train was not in the package. I suspect that they fell out when the package was inspected by Customs.
I contacted Eventide support by E-mail and not only did I receive an immediate response, Poul Ciok also sent an E-Mail stating that the missing parts would be shipped immediately.
They arrived Friday
Thank you for taking the time to post the kind words, Steve!