H9 5.8.5 software update problem

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    • #115705
      mickglossop
      Participant

      When I select “Install software” in the H9 Control app, I get the message:

      “Downloading update failed.

      Could not reach Eventide server. Please check your network connection”

      This is strange becasue just 5 minutes ago I successfully updated to 5.8.2

       

       

    • #153769
      nickrose
      Moderator
      Eventide Staff

      We have a power problem at Eventide (started a few hours ago), so many things are down.

      It may take a few days to fix (but hopefully not).

       

    • #153871
      mickglossop
      Participant

      Hi – this still seems to be a problem.

       

      Any news?

    • #153972
      paujosa
      Member

      The same problem just now. “Downloading update failed. Could not reach Eventide server. Please check your network connection”

      I successfully updated to 5.8.2

      PC windows 8

       

    • #153973
      mickglossop
      Participant

      I’ve discovered that if I use Mac OSX 10.10 the update works fine.

       

      Previously, I was using Mac OSX 10.8.5

       

      Thanks for your help.

       

       

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    • #153974
      paujosa
      Member

       

      Finally I have updated to 5.8.5 with the iphone without any problem.


      Finally I have updated to 5.8.5 with the iphone without any problem.

    • #157102
      aurelman
      Member

      bonjour j’ai un gros probleme, j’ai le meme message d’erreure!  Could not reach Eventide server. Please check your network connection”

      je ne peut donc pas utilisé mes 3 pedales h9!

      c’est urgent …

    • #157226
      genesound
      Member

      I was able to update one of my H9s, but when I went to do the other one I got the unable to reach server message. I’ve rebooted everything and the issue persists. My internet connection is fine.

    • #157227
      joecozzi
      Moderator
      Eventide Staff

      We are aware of this issue and it may be weather related. Please hang tight. Unfortunately, this may take until Monday to resolve.

    • #153899
      bohan
      Moderator
      Eventide Staff
      mickglossop wrote:

      Hi – this still seems to be a problem.

      Any news?

      What device do you use for H9 Control? Could you try it again and take a screenshot? Can you try that on a different device, like a desktop via USB? I just tried updating my H9 to 5.8.5 and it worked fine.

    • #157126
      nickrose
      Moderator
      Eventide Staff
      aurelman wrote:

      bonjour j'ai un gros probleme, j'ai le meme message d'erreure!  Could not reach Eventide server. Please check your network connection"

      je ne peut donc pas utilisé mes 3 pedales h9!

      c'est urgent …

      Sorry – it sounds as if you have a local network problem which is beyond our control. I would suggest that you try a different computer.

      Désolé – il semble que vous avez un problème de réseau local qui est hors de notre contrôle. Je vous suggère d’essayer un autre ordinateur.

       

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    • #157233
      bohan
      Moderator
      Eventide Staff
      genesound wrote:

      I was able to update one of my H9s, but when I went to do the other one I got the unable to reach server message. I've rebooted everything and the issue persists. My internet connection is fine.

      This should be fixed now.

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