H9 5.8.5 software update problem

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- January 17, 2020 at 8:08 pm #115705
  
  mickglossop
  Participant
  
  When I select “Install software” in the H9 Control app, I get the message:
  
  “Downloading update failed.
  
  Could not reach Eventide server. Please check your network connection”
  
  This is strange becasue just 5 minutes ago I successfully updated to 5.8.2
- January 17, 2020 at 9:08 pm #153769
  
  nickrose
  Moderator
  Eventide Staff
  
  We have a power problem at Eventide (started a few hours ago), so many things are down.
  
  It may take a few days to fix (but hopefully not).
- January 24, 2020 at 5:12 pm #153871
  
  mickglossop
  Participant
  
  Hi – this still seems to be a problem.
  
  Any news?
- January 31, 2020 at 7:26 pm #153972
  
  paujosa
  Participant
  
  The same problem just now. “Downloading update failed. Could not reach Eventide server. Please check your network connection”
  
  I successfully updated to 5.8.2
  
  PC windows 8
- February 1, 2020 at 8:01 am #153973
  
  mickglossop
  Participant
  
  I’ve discovered that if I use Mac OSX 10.10 the update works fine.
  
  Previously, I was using Mac OSX 10.8.5
  
  Thanks for your help.
  
  See More from Eventide
- February 1, 2020 at 1:34 pm #153974
  
  paujosa
  Participant
  
  Finally I have updated to 5.8.5 with the iphone without any problem.
  
  Finally I have updated to 5.8.5 with the iphone without any problem.
- February 7, 2021 at 11:19 pm #157102
  
  aurelman
  Participant
  
  bonjour j’ai un gros probleme, j’ai le meme message d’erreure! Could not reach Eventide server. Please check your network connection”
  
  je ne peut donc pas utilisé mes 3 pedales h9!
  
  c’est urgent …
- February 20, 2021 at 10:37 pm #157226
  
  genesound
  Member
  
  I was able to update one of my H9s, but when I went to do the other one I got the unable to reach server message. I’ve rebooted everything and the issue persists. My internet connection is fine.
- February 20, 2021 at 10:42 pm #157227
  
  joecozzi
  Moderator
  Eventide Staff
  
  We are aware of this issue and it may be weather related. Please hang tight. Unfortunately, this may take until Monday to resolve.
- January 27, 2020 at 5:07 pm #153899
  
  bohan
  Moderator
  Eventide Staff
  
  mickglossop wrote:
  
  Hi – this still seems to be a problem.
  
  Any news?
  
  What device do you use for H9 Control? Could you try it again and take a screenshot? Can you try that on a different device, like a desktop via USB? I just tried updating my H9 to 5.8.5 and it worked fine.
- February 10, 2021 at 2:30 am #157126
  
  nickrose
  Moderator
  Eventide Staff
  
  aurelman wrote:
  
  bonjour j'ai un gros probleme, j'ai le meme message d'erreure! Could not reach Eventide server. Please check your network connection"
  
  je ne peut donc pas utilisé mes 3 pedales h9!
  
  c'est urgent …
  
  Sorry – it sounds as if you have a local network problem which is beyond our control. I would suggest that you try a different computer.
  
  Désolé – il semble que vous avez un problème de réseau local qui est hors de notre contrôle. Je vous suggère d’essayer un autre ordinateur.
- February 21, 2021 at 11:56 pm #157233
  
  bohan
  Moderator
  Eventide Staff
  
  genesound wrote:
  
  I was able to update one of my H9s, but when I went to do the other one I got the unable to reach server message. I've rebooted everything and the issue persists. My internet connection is fine.
  
  This should be fixed now.
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