H9 aux switch settings won’t save

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    • #112875
      cmporterfield
      Member

      I am using an H9 with a T1M 3 button aux switch.

      I am assigning Tip to decrement preset, Ring to increment preset and Tip + Ring to Performance switch. 

      Every time I power down and then power up, aux switch settings revert to Tip: tap tempo, Ring: increment preset, Tip + Ring: decrement preset.

      I have tried making the changes in app, via Bluetooth and USB, and directly on hardware. I am using H9 power supply. Changes still revert every time.

      Am I missing something? This is a mild but regular frustration with a tremendous piece of gear. Thanks in advance for your help.

    • #140700
      nickrose
      Moderator
      Eventide Staff

      I fear this may be a hardware problem. Hopefully not. A few questions:

      1) Are you using the supplied power supply ? If not, try it.

      2) Does anything else fail to save ? For example, when you power it up, does it come back with the same preset as when you shut it down ?

      3) To power it down, do you unplug the power lead from the H9, or do you unplug the wart ? If the first, try the second.

       

      • #140755
        cmporterfield
        Member
        nickrose wrote:

        I fear this may be a hardware problem. Hopefully not. A few questions:

        1) Are you using the supplied power supply ? If not, try it.

        2) Does anything else fail to save ? For example, when you power it up, does it come back with the same preset as when you shut it down ?

        3) To power it down, do you unplug the power lead from the H9, or do you unplug the wart ? If the first, try the second.

         

         

        Show More...

        1. Yes, using supplied power supply

        2. Does not come up with same preset when powering up

        3. Have tried both ways; no success.

        Thanks for your continued help in this matter.

        Best,

        chris

         

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    • #140759
      gkellum
      Member

      Unfortunately, that does indeed sound like it is a hardware problem.  Could you please send an email to support@eventide.com?  You could just link to this forum thread.  There's info enough about the problem here.

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