h9 control

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    • #112319
      lonestrat
      Member

      i cant update my h9 control. any ideas?

      windows says cant find file or path then norton deletes it.

      thank you 

    • #127495
      gkellum
      Member

      More recent versions of Windows can block files that have been downloaded from the internet, but you can just right click on the file, open up Properties, and click on the Unblock button to unblock the file.

      Not being a Norton anti-virus user, I can't say what exactly Norton is doing.  If you're still having trouble after checking whether Windows is blocking the file and fixing that, could you disable Norton for a moment and then download and install H9 Control?  

    • #127500
      lonestrat
      Member

      sorry for the double post. i fixed the problem by disabling norton. thanks

    • #127503
      esppse
      Participant

      Hey,

      I have H9 control installed but when I click the Buy button for a new algorithm, it says "Navigation to website has been cancelled".

      Is there another way to buy the algorithms to upgrade to H9 Max?

      Thanks

      -Henry

    • #138206
      gkellum
      Member

      esppse:

      I have H9 control installed but when I click the Buy button for a new algorithm, it says "Navigation to website has been cancelled".

      Is there another way to buy the algorithms to upgrade to H9 Max?

      Well, I assume the problem is that you're trying to use Amazon Payments to purchase algorithms in a country where Amazon Payments isn't supported. You can always email support@eventide.com and arrange to make a PayPal payment to Eventide and have them deposit the algorithms on your account. We're going to be adding PayPal support soon to the app but not soon enough to help with your issue unfortunately.

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