H9 Control considers the H9 Standard algos as mine after I sold it

Home Forums Products Stompboxes H9 Control considers the H9 Standard algos as mine after I sold it

Tagged: 

  • This topic is empty.
Viewing 2 reply threads
  • Author
    Posts
    • #116313
      thedigitalpurgatory
      Member

      So, I checked H9 Control (Android) to know which algorithms I purchased/redeemed when I had my H9 Standard. After that, I went on to check the rest of the algorithms and noticed that the algorithms from my de-registered H9 Standard are considered “purchased” in my H9 Control. I did not purchase any algorithms since I sold the H9 two years ago and I’m looking to buy a Core before the algorithm store closes (and to redeem the two bonus algorithms from my Space). I’m not sure if this is a bug or something else that I don’t understand.

      Any one of you noticed this after you de-registered and sold your non-Max H9?

    • #156944
      bohan
      Moderator
      Eventide Staff
      thedigitalpurgatory wrote:
      So, I checked H9 Control (Android) to know which algorithms I purchased/redeemed when I had my H9 Standard. After that, I went on to check the rest of the algorithms and noticed that the algorithms from my de-registered H9 Standard are considered "purchased" in my H9 Control. I did not purchase any algorithms since I sold the H9 two years ago and I'm looking to buy a Core before the algorithm store closes (and to redeem the two bonus algorithms from my Space). I'm not sure if this is a bug or something else that I don't understand. Any one of you noticed this after you de-registered and sold your non-Max H9?

      Maybe it's a bug but I doubt it. Our system showed you've purchased Spacetime & Crushstation.

    • #156953
      bohan
      Moderator
      Eventide Staff

      If your H9 Control is not connected to an H9, it will just show all algorithms available in the Algorithms tab in demo mode.

    • #156949
      thedigitalpurgatory
      Member
      bohan wrote:
      thedigitalpurgatory wrote:
      So, I checked H9 Control (Android) to know which algorithms I purchased/redeemed when I seehad my H9 Standard. After that, I went on to check the rest of the algorithms and noticed that the algorithms from my de-registered H9 Standard are considered "purchased" in my H9 Control. I did not purchase any algorithms since I sold the H9 two years ago and I'm looking to buy a Core before the algorithm store closes (and to redeem the two bonus algorithms from my Space). I'm not sure if this is a bug or something else that I don't understand. Any one of you noticed this after you de-registered and sold your non-Max H9?

      Maybe it's a bug but I doubt it. Our system showed you've purchased Spacetime & Crushstation.

      Yeah. And those I redeemed with a voucher are in the account info page with those I purchased. I just want to clarify, I saw these on the algorithm tab of H9 Control, where I can test the algorithms. The account info page has no discrepancies with what I redeemeed/purchased.

Viewing 2 reply threads
  • You must be logged in to reply to this topic.