H9 Control Crashes after update

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- November 8, 2018 at 8:27 pm #115047
  digbob
  Participant
  just updated to the newest version of H9 Control,
  
  now the software try to start and then copletely crashes, i see the window for a very short time and then it crashes and after thatz i got
  
  the message h9 control suddenly ended from my mac, it dont work anymore
  
  it crashes when trying to open the algorythms tab
  
  when im fast enough to hit another tab it opens, as soon as i try to hit the algorythmn Tab
  
  it crashes
  
  the H9 is on the latest uodate
  
  please advice what to do, before this update all was fine
  
  is it possible to downgrade to the former version ?
  
  im 0n Mac OSX 10.13.6 Macbook Pro 2016
  
  i attached the report which was created from the mac after the crash
- November 8, 2018 at 10:07 pm #150536
  gkellum
  Participant
  Ok, thank you for sending us that crash report. I just sent you an email with a link to a new build which hopefully will fix the problem.
- November 9, 2018 at 5:37 pm #150546
  sivey1987
  It is also crashing on me when I try to open after update.
  - November 9, 2018 at 5:43 pm #150547
    gkellum
    Participant
    sivey1987 wrote:
    
    It is also crashing on me when I try to open after update.
    
    Alright we should have a new build posted soon with a fix to the problem. There is a work around you can use though. As soon as the app launches but before it crashes click on the Settings button in the app's bottom menu bar, go to 'Algorithm Sorting', and and select any sorting type except 'By Name'.
    
    I'll post back to this thread when the new builds are available.
- November 10, 2018 at 8:04 am #150549
  paulmarshall
  Participant
  I’m having the crash too. I’m on Mac OSX Mojave and attach the crash report. The workaround of clicking settings is not working for me. There’s no way out of the loop.
- November 10, 2018 at 2:45 pm #150551
  davebrubaker
  Participant
  When exactly do you expect a working version? I’m running Mac OS 10.13.6
  
  Where can I download the previous working version of H9 Control? Right now I’ve got nothing.
  
  I have to say that I’m really dissapointed. I’m a dedicated customer (3 h9s) and I understand that software development can be a complex process. BUT… it would be appropriate to place a warning on the download page AND a link to the previous working version of H9 control. It would have saved us some aggrivation.
  
  Thanks for your help.
  - April 6, 2019 at 2:31 pm #151651
    PhutneyBuilder
    davebrubaker wrote:
    
    When exactly do you expect a working version? I’m running Mac OS 10.13.6
    
    Where can I download the previous working version of H9 Control? Right now I’ve got nothing.
    
    I have to say that I’m really dissapointed. I’m a dedicated customer (3 h9s) and I understand that software development can be a complex process. BUT… it would be appropriate to place a warning on the download page AND a link to the previous working version of H9 control. It would have saved us some aggrivation.
    
    Thanks for your help.
    
    Found that the H9 Pedal just needed to load the software and the Pedal display was cyclying thro UPDATE : WRITE : ERASE I left the pedal for a few minutes and it all came good, I hope this helps other people who come up against this error, Don’t Panic just let it update the software within the Pedal in its own time.
- November 10, 2018 at 3:36 pm #150555
  gkellum
  Participant
  Here is the new release that should be posted on Monday. Could you please give it a try? It should fix the issue you're having:
  
  https://s3.amazonaws.com/com.eventide.downloads/Installation+Files/Installation+Files+Stompboxes/H9Control-3.5.2-osx-installer.dmg
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