H9 Control for android crashing during startup

[raal71]

Is it just me? The H9 control for android via BT keeps crashing during startup. I checked in Goople Play and I have the latest app version on my phone. Bummer!

[kborst]

Hi there, please contact our support team via email. Include the email of your Google account, and we will add you to the android beta for a forthcoming release that is compatible with Android 13+.

[guy@rebreyend.com]

Hello,
I have the same problem as raal71,
I can’t connect to the H9 max pedal using Bluetooth, the application crashes when I start it up, even though I have the latest version of the application.
With my Macbook, no Bluetooth connection problem.
With my Samsung Galaxy S10 Plus (Android 12) I can’t connect via Bluetooth.
I should point out that with my Samsung Galaxy S9 Plus, which I lost, I had no problem, everything worked perfectly.
Can you please help me?

[kborst]

Hi, please contact our support team via email. Include the email of your Google account, and we will add you to the android beta for a forthcoming release that is compatible with Android 13+.

[Heathcliff]

Happy New Year!

After a while without using the Control App, I stumbled into this issue today: it crashed during startup. I’ve read another thread where someone has installed a new update from a different link than the Play Store but I’m very concerned about the presets that I had stored in-app and that I need access to.

If anyone has solved this matter please let me know

raal71 wrote:

Is it just me? The H9 control for android via BT keeps crashing during startup. I checked in Goople Play and I have the latest app version on my phone. Bummer!

[kborst]

Hi, please contact our support team via email. Include the email of your Google account, and we will add you to the android beta for a forthcoming release that is compatible with Android 13+.

[raal71]

It is not resolved for me as I was instructed to delete the original app to be able to install the one that was sent but i haven’t done it as i did not want to lose all the patches stored in my phone.

[Heathcliff]

Ok, here’s my update: I browsed the Android folders hoping to find the stored presets and save them but the H9 Control data folder is empty. I guess the presets are stored in some system file or whatever out of my limited knowledge. So I ended up erasing the app and installing the 4.0.1 provided by the Eventide support and it seems to be working again. Will have to do a lot of tweaking these next few days so will update this post if any further problem occurs

[Heathcliff]

That’s bad!

Unless we find a way to access the app data in android

 

[<span style=”font-size: inherit;”>quote quote=176996]It is not resolved for me as I was instructed to delete the original app to be able to install the one that was sent but i haven’t done it as i did not want to lose all the patches stored in my phone.[/quote]</span>

[Heathcliff]

Anyway, it seems like Eventide is now giving priority to the H90 and it’s not a good move for many reasons towards their clients.

I have 2 H9s, as many do, and am not going to spend any money to switch to an H90 just to have the same units boxed into one. Also, I don’t get the reason to put us in such big trouble with the in-app saved patches.

[Heathcliff]

kborst wrote:

Hi, please contact our support team via email. Include the email of your Google account, and we will add you to the android beta for a forthcoming release that is compatible with Android 13+.

I actually emailed you yesterday and got your auto-reply saying you’re on it

[freecadre]

Bonjour,

 

Même problème avec mon Huawei Android.

Tout fonctionnait avant la mises à jour mais lorsque je mets mon password, message d’erreur…
<p style=”text-align: left;”>Tout fonctionne parfaitement sur mon MacBook et iPad pro.</p>

[Author]

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