h9 control lose bluetooth connection with crashed H9

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    • #112293
      Per
      Participant

        It started to happen after the MAX upgrade. It freezes and I got to restart it to get going again, often when scrolling thru presets.  Its closing in to liveperformance and I suppose H9 control is not to trust in a live situation. Not, that I think Im going to use it anyway. But who knows. 

        I pluged out the midi-cabel, the h-9 is synced via clock from drum machine, and it didnt crash on me after that, 45 minutes aprox. 

        Any advice, or information regarding this problem.

      • #127447
        nickrose
        Moderator
        Eventide Staff

          If you have not done so, you should probably re-initialize the unit. Also, make sure you are using the supplied power supply.

        • #127448
          Per
          Participant

            What do you mean with re-initialize the unit? Do you mean bluethooth, or something else? Ive done the turned off the bluetooth and re-initialized the device on the phone but the problem came back. The h9 never crash i when used without iphone h9-control. 

            Power-supply is the same supplied in the box. 

          • #138142
            nickrose
            Moderator
            Eventide Staff

              Sorry – "Restore Factory System Settings", as described on UM p.45.  You will have to re-do any system mode changes you have made.

            • #138147
              Per
              Participant

                Cheers, will try next time in the studio. 

                Will post feedback. I suppose you dont have to back up your presets, preset-list. 

              • #138148
                nickrose
                Moderator
                Eventide Staff

                  Per:

                  dont have to back up your presets

                  There are two versions – "Restoring Factory Presets and System Settings" will lose your presets (don't do this).

                  "Restoring Factory System Settings" is the one you want.

                • #138450
                  Per
                  Participant

                    Feedback on this. Seems to worked out nicely. No more crashes. Big Smile

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