H9 Control not finding TimeFactor

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- February 22, 2015 at 10:36 pm #112367
  
  shredus
  Member
  
  The Eventide Direct Updater installed with H9 Control finds my TimeFactor and I can login and have already updated to 5.0.1.(3) without problem.
  
  However, when I launch H9 Control it tells me 'no Eventide device currently detected'. I have tried a restart, cables are good (as stated; direct updater worked fine). When I look at my account under settings in H9 Control, I seem to be logged in but no stompboxes are showing (my TF is already registered with Eventide ok..)
  
  What gives? All help appreciated! 🙂
- February 22, 2015 at 11:21 pm #127568
  
  gkellum
  Participant
  
  There's a section in the H9 Control user manual that deals with connectivity issues. Just look under the section "Connecting to Devices":
  
  http://eventide.com/AudioDivision/Products/StompBoxes/H9ControlUG1.aspx
  
  This manual is also bundled into H9 Control under Settings / Help.
  
  If the user manual doesn't help, send an email to support describing what operating system you're on and whether the H9 appears under the Device Manager on Windows or Audio MIDI Setup on Mac.
- February 23, 2015 at 7:32 am #138343
  
  shredus
  Member
  
  Will do & thanx for the fast reply.. Awesome!
- February 23, 2015 at 9:19 am #138345
  
  shredus
  Member
  
  Will do and thanx for the quick reply.. Awesome!
- February 23, 2015 at 4:13 pm #138348
  
  shredus
  Member
  
  Oops.. Double post 😛
- February 23, 2015 at 9:38 pm #138355
  
  shredus
  Member
  
  All sorted out… I found the pedal as a usb midi device on the 'device not found – manually select a device' screen that opens when starting the H9 Control programme.
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