H9 Gen2 Freezes Randomly

[pantherincrime]

I’ve noticed that my pedal will just stop working after using it for extended amounts of time. Sometimes the engaged algorithm with freeze and another one will work, or the whole thing just stops and I have to unplug it and restart. Anyone else running into this problem? It’s fine because I’m using it at home, but shows are coming up and I don’t wanna have to stress about this while on stage

[joecozzi]

Please contact support@eventideaudio.com for troubleshooting. If you can provide them with video of what happens that will help.

[Davelooney]

I just got mine a week ago and it’s happened to me I’m concerned because I plan to using it in my rack and it may be difficult if it freezes and it’s mounted, any plans to resolve this issue,Thx

[joecozzi]

Please reach out to support@eventideaudio.com for the best troubleshooting. They’ll take care of you.

[GhostofJohnToad]

I had this exact same issue and submitted mine to Eventide for repair.  It has been over a month that they have had it.  Not sure the typical leadtime for this repair.

[Alper Yilmaz]

I have had the same issue 3-4 times since I have had the unit.  As I live in Istanbul, I cannot send the unit to Eventide either.  Any possible firmware fixes?

[tbskoglund]

Sorry to hear this! It would be best to email support@eventideaudio.com and we can troubleshoot the issue further there.

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