H9 Max – No Response to emails RMA # AUD-55256

Home Forums Products Stompboxes H9 Max – No Response to emails RMA # AUD-55256

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    • #170286
      ace1usmc
      Participant

      I’ve written and sent multiple emails requesting a status update on my H9 Max that I sent back to Eventide in March.  USPS tracking says that Eventide received it and signed for it.  I sent 3 emails and haven’t gotten a response to any of them.  I gotta say, the pedal was amazing when it worked.  I’m not that upset that it stopped working – everything man made has the propensity to fail at some point.  What really bothers me is the abysmal lack of any kind of customer service or support.  How difficult is it to simply respond to an email???  I’m hoping that someone at Eventide sees this, has an ounce of integrity, and will respond.  What is going on with my pedal???  This was a $600 pedal, and was a vital part of my guitar rig.

      RMA # # AUD-55256

       

    • #170287
      joecozzi
      Moderator
      Eventide Staff

      I will get a response for you. I apologize it’s taken this long.

    • #170288
      joecozzi
      Moderator
      Eventide Staff

      Hello ace1usmc,

      A response was sent March 29. The unit is ready  and we are waiting on payment. Please be on the lookout for another email from support@eventide.com.

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