H9 Max problems – Not turning on sometimes

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    • #113345
      HugoScaramal
      Participant

      Hi, I just got an H9 and I’m having problems with it.

      As soon as I got it, I went ahead and updated the firmware via bluetooth to the latest version (5.3.0) and the process worked just fine.

      But then I started to notice that in some cases when I plugged it in the eletricity, it didn’t turned on at all.

      No lights, no nothing.

      I them tryed the factory reset, and it would come back, but them again, sometimes it wouldn’t turn on at all.

       

      So, I though it could possibly be that the update via Bluetooth could be the cause of the problem and I did re-install the firmware, but this time using a Midi cable (Roland UM-One).

       

      All though it seems to happen a lot less, it sill doesn’t turn on sometimes.

      I have to mention that if it is turned on, it works with no problems.

       

      Since I just got it, I’m wondering if this would be a hardware problem or software problem?

      If it is hardware I will return it, but if not I’d like to keep it. (I got it used for a descent price)

       

      I appreciate any help on this.

      Thanks a lot!

       

    • #142911
      nickrose
      Moderator
      Eventide Staff

      If you did the factory reset and it still happens, it sounds like a hardware problem. It could also be a problem with the power supply – make sure you are using the right one.

       

      • #142913
        HugoScaramal
        Participant
        nickrose wrote:

        If you did the factory reset and it still happens, it sounds like a hardware problem. It could also be a problem with the power supply – make sure you are using the right one.

        Yeap, I was using the one that came with it.

        I also tried my TimeFactor power supply, but still got the same problem. I’ll probably return it to be safe.

        Thanks a lot for such a quick reply.

        Awesome customer service right there.

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