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November 25, 2013 at 11:23 pm #111223kdaviesMember
I've programmed the H9 program change map several times now, both on the pedal and through the editor, It's not saving..
Am I missing something here??
I program it, it works, power off the pedal, power it back on, it's gone. back to default
November 26, 2013 at 8:53 pm #125050h9controllerModeratorEventide Staff
Are you using the included power adapter for your H9? If you are and still have this issue, is there any chance you can use or borrow another Eventide power adapter to see if this issue persists?
November 26, 2013 at 10:31 pm #125051kdaviesMember
The one that came with the. Pedal. I will take a picture to confirm when I get home. Faulty maybe?
November 27, 2013 at 12:37 am #135843kdaviesMember
Guess I can't upload pictures,
The model # on the power supply is
HS06-09004500US , it has an eventide sticker on it.
November 27, 2013 at 10:33 pm #135845gkellumParticipant
If you have another Eventide power supply handy, it would be good if you could try using that with your H9 to see if you still get the same behavior. If you don't, would you mind sending a quick email to email@example.com just saying that you've been having problems getting your H9 to save your program change mappings using the standard Eventide power supply?
November 28, 2013 at 1:03 am #135846kdaviesMember
Wish i had another one to try, But unfortunately I don't. I'll send off an email, thanks for your assistance.
December 2, 2013 at 2:41 pm #135854kdaviesMember
The H9 would not power up a few times over the weekend, so It's a bad supply or bad input jack for the supply on the H9.
Either way, I was going to take it back to exchange it for a new one, But I have already purchased algorithms for this one,
Do they stay with the unit? Will i have a problem getting back the ones I purchased If I exchange?
December 2, 2013 at 2:50 pm #135855gkellumParticipant
No, you won't have any problem getting your algorithms back. They are tied to your account, and as long as you register the new H9 to your account, you'll get them all back.
December 2, 2013 at 2:55 pm #135856kdaviesMember
Awesome, Thank you!!!
December 5, 2013 at 11:36 pm #135875kdaviesMember
Support contact me and sent me a new supply which I received today, The H9 is now working perfectly.
Thanks for your help, and 2 thumbs up for Eventide support!
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