None of this sounds like normal operation. Do you have any custom presets? If so, you can back up your presets to a list on H9 Control and conduct a factory reset. This will erase everything including presets and system settings. Afterwards, you can load your list back in.
To restore Factory Presets and all System settings, power up the H9 while simultaneously pressing the Right Footswitch and the big Knob until [INITIA] is displayed.
If you still have problems after this, please contact firstname.lastname@example.org.