H9 problems

[patric oconnor]

Problem resolved.

[nickrose]

Good.

 

[patric oconnor]

Two questions:  

1. Why does this error keep popping up each time I select my H9 preset list ? (see attachment ) . I power cycled after the first few times it did this but the error keeps popping up. This happens when I’m connected to my Macbook via USB but not with the bluetooth connection so I’m guessing it is a cable problem. I’ve noticed the USB cable at the back is a bit loose and doesn’t fit very well; I’ve tried about 4 different cables but they all have problems with connecting which causes  problems when syncing to my DAW. The USB socket on the H9 seems very badlly designed , considering how expensive the unit is. Are there any recommended cables or do I have to stick some bluetack on the back ?

2. Is there anyway to have an overview of the preset list in a single window ; maybe a list view or smaller icons ? . It’s confusing scrolling back and forth and trying to arrange the presets in the order I want them.

thanks

[nickrose]

It  looks as though the USB socket has been damaged – you should send it in, referring to this thread, and assuming it's not been visibly brutalized, we'll treat it as a warranty repair.

support@eventide.com

 

[patric oconnor]

Hi,

Thanks for your help. The USB port does not appear to be damaged but I do have to give the cable a nudge and a wiggle to restart the connection . Any movement to the pedal disconnects it again. It would have been better if the the unit came witha full size USB port or a cable that fits the mini port correctly. I’ve only had it a few days so I’ll be returning the unit and exchanging it for another; I have deregistered the unit and reset it to factory.

 

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