H9 registration issue

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    • February 25, 2016 at 4:27 pm #113292
      Unknown
      Member

      Hello guys,

      I’m having issues with the registration of my H9 thru the control app.

      I created an Eventide account and then tried to link the product to it, but it says that it’s already registered with another user.

       

      Anyone can help me out please?

       

      Thanks!

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      Emiliano

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    • February 25, 2016 at 4:29 pm #142673
      gkellum
      Participant

      Could you take a photo of the sticker showing the serial number of your H9 with your phone or whatnot and send it to support@eventide.com with a note asking us to deregister it?  We had some users give us the wrong serial number in the past.  So, we ask for a photo of the serial number now when deregistering a device.

    • February 25, 2016 at 5:26 pm #142674
      Unknown
      Member

      Will do shortly, thanks!

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