H9 switch noise

[dmessick]

Has anyone experienced a similar issue as what I am experiencing in the video linked below. I’m getting noise when I use the switches on the H9. If I change patches remotely using a midi controller, I do not get any noise.

http://youtu.be/xMdwUEyesSw

[nickrose]

Two questions:

 

Are you using the supplied power supply ?

Does it happen with nothing plugged into the inputs ?

 

[dmessick]

Hey Nick, thanks for reaching out to me on this. To answer your questions:

I swiched over to the Eventide power supply and I still got the noises from both foot switches. Originally I was using a Cioks DC10 power supply.

With the inputs unplugged, I did NOT get any of the pops or other noises. Could it have something to do with my input signal. It seems strange that it would happen when I press the switches on the H9 but not happen when I change presets using a MIDI controller.

 

Other things I’ve tried include restoring factory presets and updating the software to the newest release (Spact Time version).

[nickrose]

I'm afraid I have no ideas. It might be your input signal – try plugging a guitar in directly if you do not already do so.

Do you get the clicks on both outputs ? Does it make a difference if you plug an unconnected lead into the input(s) ?

Also not clear why MIDI is different.

You could certainly send it in for us to look at (support@eventide.com), but I fear we may find nothing, meaning it may be something mysterious in your setup.

[dmessick]

For hopefully closure on this, and in case anyone else is having the same issue. In my signal chain, I had the H9 directly after a BBE Sonic Stomp. I removed the Sonic Stomp from the signal chain and haven’t had an issue with the noise since. I’m not sure why this would have been causing the issue.

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