H9 won’t connect to H9 control

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    • #183581
      fred.lorrain
      Participant

        I have an H9 that I’ve owned for a few years. Today I went to fire up H9 controller and I got a message that my H9 was in demo mode and that it needed to register. I went round and round, changing passwords etc to get back into my account and successfully logged on to the H9 control app, but I still can’t use the H9 control app, it sits there with a dialog box saying “examining connected device H9” and will not let me change or view patches. It has been stuck there for

        Have any of you experienced this? How do I get back into my H9?

      • #183582
        fred.lorrain
        Participant

          After waiting for it to finish “examining” my H9 for about 30 minutes I disconnected the Bluetooth and power cycled the H9, upon powering up it connected right away and still looked like it was in demo mode, I had to sign in again, so it’s as if my H9 was reset, but I didn’t reset it on purpose. Any way, I can now use the H9 control app on my ipad, so problem solved.

        • #183594
          tbskoglund
          Keymaster
          Eventide Staff

            Sorry, there was an issue with our server that may have caused this issue for you. Glad to hear that it is resolved now.

          • #188298
            Blueser
            Participant

              Hi,

              I’ve used my H9Max very successful for several years. Yesterday I turned on the H9 and nothing worked at all. I still managed to reset it to the default setting. But that didn’t help. I suspected that I would need a new software version (V 5.9.1 at this time). But for this I need a connection to the H9 Control, what I didn’t succeed . See the attached screenshots. Any idea what I could do and what the problem with my H9 is?

              Thanks for Support and best regards

               

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