H90 Control App not recognizing

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  • This topic has 4 replies, 2 voices, and was last updated 2 weeks ago by Dpettine16.
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    • #166925
      Dpettine16
      Participant

      Okay, so I’ve read a ton and all of the suggestions hasn’t fixed the app not recognizing my H90 is connected. “H90 not responding! Check your H90 USB connection.” This started happening as soon as I updated it last night again. It worked great before the update.

      these are the steps I’ve tried so far, disconnect and reconnect, etc. I’ve restarted both H90 and computer, uninstalled and reinstalled app, opened preferences and had it rescan for MIDI ports, both show H90, but I still get the same message that it can’t connect.

      any additional suggestions I should try?

       

    • #166932
      tbskoglund
      Moderator
      Eventide Staff

      Sorry to hear you are having issues.

      • Are you using Mac or Windows?
      • Do you have any other MIDI devices connect to your computer?
      • Are you using a USB hub? If so, can you try a direct USB connection instead?
    • #166937
      Dpettine16
      Participant

      Currently using windows.

      No other MIDI devices connected. I previously had my Morningstar MC6 connected but disconnected that as well when I was testing possible solutions.

      I’m connecting it directly to my computer with the cable that came with it.

    • #166940
      tbskoglund
      Moderator
      Eventide Staff

      Thanks for the information. Please contact support@eventide.com and we can help you troubleshoot further there.

    • #166941
      Dpettine16
      Participant

      Will do! Thank you for the help so far!

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