H90 Control Cannot add my H90 Pedal

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    • #167979
      aliens
      Participant

      Hi. I have a H90 and the H90 Control app will not allow me to add my pedal. The ADD button doesn’t do anything, the pedal isn’t showing up in the ports.

       

      Any ideas?

      Thanks

    • #167980
      joecozzi
      Moderator
      Eventide Staff

      Hi aliens,

      A few questions:

      Which operating system are you using?

      Are you connecting straight to the computer or are you using a hub of some sort?

       

    • #167983
      aliens
      Participant

      Hi Joe. I have tried on two macs. A M1 Studio Ultra and a M1 Mac Mini, both ‘Ventura’. My H90 (which I have just bought and unpacked) crashes on startup, sometimes get stuck an the ‘finishing up’ stage of the startup and if it does start I sadly can’t connect it to H90 Connect. I am connecting directly to my computers.

      The ADD DEVICE popup in the H90 Connect app doesn’t give me any devices. I have sent a screenshot.

      I hope you can help

      Cheers

      Shaun

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    • #167985
      joecozzi
      Moderator
      Eventide Staff

      Hi Shaun,

      We’re going to take care of you. Please email support@eventide.com and mention everything you’ve just said. You may link to this thread when you explain your issues.

    • #167986
      aliens
      Participant

      Thanks Joe. I have sent the mail.

    • #167987
      aliens
      Participant

      Hi. I get this (REALLY quickly), then it goes no further and there is no CONNECT button in the app. It looks like above.

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    • #167989
      brockstar
      Participant

      Try rebooting your computer and also different usb cables and try again while waiting on support!

      Sometimes it’s something as simple as that, that can work!

    • #167990
      aliens
      Participant

      Hi Brockstar.

      Thanks for the help. I tried a different USB cable to the one that was in the box and it worked. It seems the USB cable that came with my H90 is damaged.

      Eventide help team, it seems my problem has been solved.

      Many thanks.

      • #167991
        brockstar
        Participant

        That is good news! 🙂 However follow through with support and let them know that it’s working now!

    • #167994
      aliens
      Participant

      Hi. The problem regarding not being able to connect my H90 to the H90 Control app was solved by using a different cable. I still have the problems with the H90 not starting sometimes and when it does start up crashing shortly after. I am in contact with support, I’m sure it will get sorted out.

      Thanks again.

    • #167995
      joecozzi
      Moderator
      Eventide Staff

      Open your Mac’s Audio/MIDI setup and delete the H90 icon in the MIDI view. Reconnect again and try the app.

    • #167997
      aliens
      Participant

      Hi Joe. I can’t delete that icon. I updated the h90s software again but to no avail. It crashed again after about 5 minutes.

       

      thanks.

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