H90 loud hiss and hum

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    • #169448
      pb4567string
      Participant

      Just got my H90 and out of the box there is a noise floor on all programs/presets that makes it unusable. I sounds like a ground buzz with a loud shhhhhh whenever audio is engaged. Using the factory power supply, I’ve tried multiple cable swaps and power outlets, guitar strait in to H90 and out to amp, tweaked parameters, mix, gate, in/out gain to no avail. I have other digital pedals that run on the board with no issues. I’ve owned the H9 and a few other Eventide delays, but never had this problem with any of those. At this point  I feel pretty certain it may just be a defective unit and return it to the retailer for a replacement. Any other recommendations?

    • #169449
      joecozzi
      Moderator
      Eventide Staff

      Please contact support@eventide.com for the best troubleshooting. If they determine there is in fact a problem, they will be able to take care of you directly.

    • #169540
      pb4567string
      Participant

      5 days no response from support. Sending it back to the retailer to exchange for another unit

    • #169541
      joecozzi
      Moderator
      Eventide Staff

      Hi pb4567string,

      This very odd. When you emailed support, did you get an email verifying that the message was received?

    • #169549
      pb4567string
      Participant

      I did not receive a verification email. I will try again. Thank you

    • #169550
      pb4567string
      Participant

      Ok just sent another request and the verification email popped up this time. I look forward to their assessment. Thank you for the info Joe!

    • #171603
      richard
      Participant

      I have this problem too. For example, the ground hum is loud enough that all pitch programs play an audible chord in the background; they are harmonising the hum – not hugely loud but enough to make the unit unusable. I tried an alternative PSU and it is the same. I have used Eventide products for 20 years and know this can’t be right. I should just return this unit, right?

    • #171604
      richard
      Participant

      Did you resolve it pb4567string?

    • #173478
      BMeech
      Participant

      I have the same problem. The hum <span style=”font-size: inherit;”>is louder with the H90 power supply. Using using one of the Eventide power units. The hiss is different from program to program. I imported some programs I wrote from my H9 and the H90 added more noise. </span>

      • #173497
        joecozzi
        Moderator
        Eventide Staff

        Do you have USB hooked up to the pedal while you’re playing it? Also, can you describe your signal flow? Do you have any other pedals in the chain? Are you going straight into the amp, etc?

    • #173630
      Lorpal
      Participant

      This is why it is imperative to unlock the Bluetooth feature!

    • #173631
      BMeech
      Participant

      The noise is louder with the usb. I find it manageable when using my laptop instead of my desktop. Also choosing the correct input/output settings helps

    • #173644
      Bert Sleeckx
      Participant

      This is what I hear.

      00:00:00   Amp no fx with loop:      -28.1 dbfs

      00:13:50   H90 no usb                  -17.8 dbfs

      00:27:00   H90 usb                        -4.5  dbfs

      00:40:00  H90 usb short cables -5.8 dbfs

      00:53:50 Tc flashback no usb         -23.3 dbfs

      01:07:00 Tc flashback usb              -22.9 dbfs

      https://1drv.ms/f/s!Aj7QIcC9IL33hK4TWXku2qw29jvG1A?e=Vu44ZQ

      Tried everything, other cables, everything in the same socket, after a powerconditioner, without powerconditioner. Changed IO, bypass, killdry settings in H90.

       

      Guitar->H90 input1

      H 90 output1->Duotone  H&K input

      DuotoneH&K send->H90 input3

      H90 output3->DuotoneH&K return

      It’s a parallel loop and the amptone is kind off classic rock(no shitload of gain)

      How can I fix this? Or is this a faulty unit??

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    • #173703
      Bert Sleeckx
      Participant

      Ok, just tried the H90 only in the loop of the amp, and the noise and hiss are almost gone. Input 3- output3.

      But I need dual mode for whammy-wah-octaver and other pre stuff.

      Seems to me that there is a problem with the unit when it’s in dual mode and in the parallel loop of a distorted tube amp…..

      Or am I doing something wrong?

      • #173923
        joecozzi
        Moderator
        Eventide Staff

        Seems to me that there is a problem with the unit when it’s in dual mode and in the parallel loop of a distorted tube amp….. Or am I doing something wrong?

        Can you describe the problem or are you still referring to noise when using USB?

        When using H90 in any amp with a parallel loop, the H90 needs to be used in Kill Dry mode to avoid any type of comb-filtering. If the amps effects loop has a dry/wet balance control, it’s preferred to make it function as a serial loop by setting to 100% wet. Then, you’ll be able to use the H90 without Kill Dry on.

      • #173931
        Bert Sleeckx
        Participant

        Hello Joe,thanks for your responce.

        The H90 is in Global Kill dry mode, the amps loop has a dry/wet balance but 100% is

        still parallel! It’s not possible to make it serial.

        There is a 50Hz noise when the H90 (in dual mode) is connected like this:

        Guitar->H90 input1

        H 90 output1->Duotone  H&K input

        DuotoneH&K send->H90 input3

        H90 output3->DuotoneH&K return

        In the amps clean mode it’s not a problem.

        In overdrive mode it’s a lot worse,

        and in boost mode it’s almost unusable.

        When I connect usb then it’s only usable in clean mode! I’ve made recordings off the noise.

        But when I put the H90 only in the parallel loop there’s no 50Hz noise, and almost no usb noise, but then I can’t use Whammy, Octaver, Wah, Weedwacker…….

         

    • #173932
      joecozzi
      Moderator
      Eventide Staff

      the amps loop has a dry/wet balance but 100% is still parallel! It’s not possible to make it serial.

      It’s possible that effects loop functions differently than other amps with balance control. ENGL amps, for example, have a balance control and 100% generates a serial FX loop according to the manual.

      There is a 50Hz noise when the H90 (in dual mode) is connected like this: Guitar->H90 input1 H 90 output1->Duotone H&K input DuotoneH&K send->H90 input3 H90 output3->DuotoneH&K return In the amps clean mode it’s not a problem.

      This specific frequency is indicative of a ground loop in the system. You can try placing an isolation transformer in between the amp’s FX send and the H90 and the H90 Out to the effects loop return. It’s possible only one of these will solve the issue.

    • #173939
      Bert Sleeckx
      Participant

      Should this do the trick?

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    • #173959
      joecozzi
      Moderator
      Eventide Staff

      Yes, that is a great option especially because it can be used for two channels.

      • #174222
        Bert Sleeckx
        Participant

        Well, I just received my isolation transformer. I put it in the chain like you said but it didn’t work :         “This specific frequency is indicative of a ground loop in the system. You can try placing an isolation transformer in between the amp’s FX send and the H90 and the H90 Out to the effects loop return. It’s possible only one of these will solve the issue.”

        Luckily it worked when I put it before the amp input and with a groundlift.

        Does this make sense to you, and is it safe?

    • #174223
      joecozzi
      Moderator
      Eventide Staff

      Does this make sense to you, and is it safe?

      Yes, it perfectly fine. Ground loops are a challenge to track down. Glad you solved the issue.

    • #175561
      garyslama
      Participant

      I’ve noticed a slightly different noise issue. It only occurs when I connect the H90 to my MacBook Pro via USB to use the H90 Control App. As soon as I connect the cable, I get a noticeable amount of “computer noise” coming through my Scarlett 4i4 audio interface (same issue with my Scarlett 2i2). This is not 60Hz ground hum. It sounds like it’s a function of what the H90 processors are doing… kind of like if you float your cellphone over your guitar pickups. As I navigate through through the H90 Control App, that pattern of noise varies slightly. I’ve tried a couple of different US cables… same issue. Any ideas? Is there a USB “isolation” device?

      • #175562
        joecozzi
        Moderator
        Eventide Staff

        Hi garyslama,

        This interference is common with USB cables, unfortunately. I have heard people say that a 3rd party cable with a ferrite choke or clip-on EMI noise filter may help to mitigate this problem but I have not tested this.

    • #176109
      garyslama
      Participant

      Tried a USB-C cable with ferrite chokes on both ends… no change in the noise level.

      But…

      Just saw that Eventide is going to be supporting Bluetooth connectivity, so… problem solved!

      Thank you, Eventide!

      On Monday, November 27th, Eventide will be making a public beta of firmware providing Bluetooth functionality to the H90. By installing Application Firmware version 1.7.1 (Beta) via H90 Control, users will be able to pair to their pedals to MacOS computers as well as Apple iPads to control the H90 wirelessly using the app.

    • #177313
      moreigloos
      Participant

      Mine just started to do this with the USB cable plugged in too. Even in bypass mode it’s just a noise generator & not usable. I need to have the USB for clock sync.

      It doesn’t really make sense why considering that no audio is passing thru the USB cable & the unit is being powered by a power supply.

      With a highest quality USB-C cable direct into a macbook this unit should be DEAD quiet. Never have I ever had any USB problem ever like this even with really inexpensive gear.

      Are we sure there just isn’t a problem with the USB ports on these units?

      • #177407
        tbskoglund
        Moderator
        Eventide Staff

        Have you changed anything else in your setup? Perhaps you have relocated where some devices are and connected things differently?

        USB ground loops are common with many devices, not just the H90. The best thing you can do is try having all of your gear powered from the same outlet.

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