H90 loud hiss and hum

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    • #169448
      pb4567string
      Participant

      Just got my H90 and out of the box there is a noise floor on all programs/presets that makes it unusable. I sounds like a ground buzz with a loud shhhhhh whenever audio is engaged. Using the factory power supply, I’ve tried multiple cable swaps and power outlets, guitar strait in to H90 and out to amp, tweaked parameters, mix, gate, in/out gain to no avail. I have other digital pedals that run on the board with no issues. I’ve owned the H9 and a few other Eventide delays, but never had this problem with any of those. At this point¬† I feel pretty certain it may just be a defective unit and return it to the retailer for a replacement. Any other recommendations?

    • #169449
      joecozzi
      Moderator
      Eventide Staff

      Please contact support@eventide.com for the best troubleshooting. If they determine there is in fact a problem, they will be able to take care of you directly.

    • #169540
      pb4567string
      Participant

      5 days no response from support. Sending it back to the retailer to exchange for another unit

    • #169541
      joecozzi
      Moderator
      Eventide Staff

      Hi pb4567string,

      This very odd. When you emailed support, did you get an email verifying that the message was received?

    • #169549
      pb4567string
      Participant

      I did not receive a verification email. I will try again. Thank you

    • #169550
      pb4567string
      Participant

      Ok just sent another request and the verification email popped up this time. I look forward to their assessment. Thank you for the info Joe!

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