H9000 Gen2 Cards / „unassigned“ issue

[homer]

Hi @Eventide,

received my gen2 boards last week and put them in some days ago and so far all seemed to be fine.

Today I realized missing an FX chain in my Emote session and was wondering where it went. I checked the setup and realized that one of the card slots in the overview menu showed „unassigned“ for the first slot. My first idea was that maybe I missed to correctly seat one of the modules and that it had come lose. I opened the unit, tried to reseat all the modules and restarted. Still slot 1 would show unassigned. I thought that maybe one of the cards was damaged somehow in the process of installing them. So I shut it down, exchanged the board that was in 1 with the one in 4 and rebooted. This time everything went well and all boards were recognized…so whatever….

I thought it was solved but today I had to shut down the H9K and on reboot the card in slot 1 was not recognized again. Considering that there was no clear cause I just rebooted it again and this time it worked as if nothing had happened.

I will need to see whether this setup is stable now or if this is going to be hit or miss whenever I switch it on. <span style=”font-size: inherit;”>In the meantime I would really appreciate if someone could help me understand what could cause the issue or if that is a know issue of some kind.</span>

 

[tbskoglund]

Sorry to hear this.

Please try the USB self-test and send the results to support@eventideaudio.com and we can troubleshoot the issue further there: https://cdn.eventideaudio.com/manuals/h9000/2.2.11/content/appendix/startup_seq.html#usb-self-test-mode

[homer]

Hi all,

 

I did the USB self-test for the first time and it concluded with 7 test / 0 issues. I rebooted right after and again Slot 1 showed the „unassigned“ message. I shut it down once again, repeated the self-test with 0 issues, rebooted and all 4 dsp were back online. Strange…

I did send you the log of the first self-test as requested. <span style=”font-size: inherit;”>I need to make some further tests but in a way I believe the machine recognizes the slot 1 dsp only every second boot….I will keep you posted…</span>

[homer]

Hi,

I am moving forward investigating and the unit doesn’t boot with all 4 DS on 4 of 5 boots. There seems to be no particular pattern or something I could put my finger on that causes it. I am now removing my MADI expansion and see what it does.

I did send the log files as requested by your support but failed first time getting them out as my mail provider seems to have problem with zip files. You should have a system report by now from when the machines boots correctly and one from where it fails to do so.

On a side note, does the unit require all 4 cards to be inserted to boot? Thx

[homer]

Since I have not been able to pinpoint the issues to the cards, I thought like maybe that the slot on the mainboard has been damaged in the process of installing Gen2. Therefore I went and reinstalled the Gen1 cards – and voila – consistently booting of all slots, Gen1 cards all recognized without any issue and consistently on several follow up reboots.

Honestly, I am lost in terms of what the issue could be. As I have been moving Gen2 cards around trying to understand if one of them was damaged and in fact it doesn’t make a difference. I hope that support has still ideas but I mean there is not much left considering Gen1 is working like charm.

FYI

[tbskoglund]

Sorry, it’s hard to say what the issue may be at this point. We’ll continue troubleshooting via the support ticket. Thanks for your patience.

[homer]

Hi all,

had some email exchange with Eventide support and it looks like there is no hardware issue as such with my H9K. Turns out having the Wifi stick inserted in one of the front USB ports while booting is causing the Gen2 DSP in Slot 1 not being recognized. Indeed, after<span style=”font-size: inherit;”> pulling the stick I was able to successfully boot the machine 3 times in a row with all cards fully recognized and no drop out. I was really close to sending out my unit for repair but that would have been a PITA considering I am outside the US. While I am happy that there seems to be a solution it is hard to grasp how a wifi stick prevents the DSPs to be recognized…</span>

<span style=”font-size: inherit;”>I will do some test tomorrow to be sure but possibly this is it. Yet it would </span><span style=”font-size: inherit;”>be great to have an idea whether that is something that could be fixed via firmware soon. I would</span><span style=”font-size: inherit;”> definitely prefer to use Wifi instead of the Ethernet connection as it is more convenient in my setup. </span>

[homer]

Btw, I typing on an Ipad – don‘t know why the html stuff gets inserted in my messages -sorry for that

[tbskoglund]

Thanks for the follow up. We’ll get this fixed in a firmware update as soon as we can.

[homer]

Just for confirmation: Machine is booting properly today so I guess we have the issue nailed. Just on a side note: I tried to pull the Wifi stick and reinsert it once the machine has fully booted. While it is recognized it loses all the credentials to my Wifi and I have to put in the Wifi PW each time anew. Is there a way to make sure the machine remembers it?

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