having problems updating modfactor

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    • April 14, 2009 at 5:05 am #106177
      jian
      Participant

        I just got the Modfactor and it sounds great. I am having troubles updating the firmware. I checked the o/s version and I have 2.0.2(3) I have my anti virus and firewall turned off, usb is connected, windows recognizes the Modfactor but the Update Utility does not for some reason. I keep getting a message saying that no midi device is found and it prompts me to refresh. I searched the forum but I couldn't find any info.. Anyone have any ideas?

        Thanks

      • April 21, 2009 at 12:17 pm #118512
        wedelich
        Moderator
        Eventide Staff

          Hi jian

          You have the latest Modfactor firmware already, but for the future, try this: with the usb cable plugged in, power on the modfactor while holding down the middle footswitch. This should put the unit directly into update mode. Now start EUU, and see if it locates the device.

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