Having trouble registering my modfactor

[kfiggy]

I purchased a modfactor used and was hoping to get the upgrade.  When I type in the serial number as on the pedal it gives me an error message.  When I take out the dash it gets me to the next page and it asks me where I purchased it and what city.  I fill in the info as ebay and new york and it says my serial number is wrong.  Am I unable to get upgrades since I purchased second hand?

[rabiddiabetic13]

I purchased my  modfactor on ebay and it was used.  I had no problem registering it.  I think if the previous owner registered the MF it needs to be unregistered so you can  take over the device.  I think Eventide can decommision the unit so you can start fresh.  Get in touch with customer service on Monday they will be able to help.

[bhaberman]

You should first try creating an eventide.com account first, logging in, then trying to register your product.  If you still can not register, as rabiddiabetic13 suggests, please email support@eventide.com with the serial number of your unit and we will get you sorted out. 

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