Help on Gen 2 Update

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    • December 17, 2025 at 3:28 pm #193828
      amop
      Participant

        Hello –

        I installed the new modules, and started the recovery mode.   After about 30 seconds the main screen flashes and then everything goes dark, and no recovery mode is started.  Have tried this several times.  The USB drive is installed with the updater files. Note I do not have the original drive.  I formatted this drive in a Windows PC using FAT-32.  The drive is a USB-C drive with a USB-A adaptor.  I used the stopper when copying the files from the PC, so I know it works.

      • December 17, 2025 at 3:34 pm #193829
        tbskoglund
        Keymaster
        Eventide Staff

          Hello,

          I’d guess this is an issue with the drive. We do not support USB-C drives when using an adapter. It may work, but we’ve never tested that.

          Do you have a USB-A drive that you can format to FAT-32 and try? If not, please email support@eventideaudio.com and we can help you get the correct drive.

        • December 17, 2025 at 3:41 pm #193830
          amop
          Participant

            Thanks for the quick reply.   I found a USB-A drive and it is formatted to FAT-32.  Its size is 4GB.  I copied the two files from the Zip drive again.  Went through the recovery procedure again.  Same results:  I hold the check and X while it’s powered on, the meter lights are on, the setup light is flashing, then after about 3M seconds the main screen flashes, there is a click, and it all goes dark.  The screen is dark but still slightly backlit .  Turning it off the screen goes completely dark.

          • December 17, 2025 at 3:43 pm #193831
            amop
            Participant

              * 3M seconds = 30 seconds.

            • December 17, 2025 at 3:55 pm #193832
              tbskoglund
              Keymaster
              Eventide Staff

                Can you doublecheck that the modules are fully installed? You need to apply a bit of force to fully install them in the socket, and the plastic clip on each side should lock the module in place. If they aren’t fully installed that could result in the unit not booting fully.

              • December 17, 2025 at 4:01 pm #193833
                amop
                Participant

                  Update – it worked!   I left it on after the screen and the buttons went dark, and then it went into recovery mode a number of minutes later.  It just went through the entire boot up sequence.
                  <span style=”font-size: inherit;”>
                  Thanks again for your help.</span>

                • December 17, 2025 at 4:56 pm #193834
                  tbskoglund
                  Keymaster
                  Eventide Staff

                    Good to hear! Not sure which firmware update you did, but be sure to checkout the latest here to flex those Gen2 modules! – https://www.eventideaudio.com/forums/topic/gen1-firmware-2-4-4-gen2-firmware-3-1-3/

                  • December 17, 2025 at 5:45 pm #193835
                    amop
                    Participant

                      Yes I just happened to get the latest and all is good.  Looking forward to trying out the new grains, and thanks for the long-awaited Favorites.

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