HELP!!When you want update the MAX, it will be blocked in the Upload mode

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    • #161585
      harrilsome
      Participant

      Hi..trying to upgrade to MAX got stuck in Upload mode.
      That is to say, it doesn’t sound, it doesn’t go past that screen, you turn it on and it gets stuck with the upload message waiting for you to insert the new firmware, but it doesn’t do anything. I have tried to update it with Mac, Win, by cable, by Bluetooth and it does not happen from there.

    • #161657
      bohan
      Moderator
      Eventide Staff

      Have you tried using Eventide Device Manager or Direct Updater? You can update your H9 in the UPDATE mode with any of those 2 apps. You’ll need to connect your H9 to your PC or Mac via USB, and boot your H9 to the update mode by powering it up with the HOTKNOB button pressed and hold.

    • #161673
      harrilsome
      Participant

      yes i already tried it(Direct Updater)..update-ready-erase-write-bad. there is no way…it is blocked…it takes 10 seconds to start…and it puts update anyway…

       

      • #161674
        bohan
        Moderator
        Eventide Staff

        OK. Please email support@eventide.com

        They can give you a software program that may save your H9 before you send it back for repair.

    • #161686
      harrilsome
      Participant

      ok..thanks

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