I have a problem with the registration of my ModFactor!!!

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    • #111859
      nothinguitar
      Participant

      Hello everyone, I bought the ModFactor used, but I can not make the registration of the product, it gives me this message:

       "A system error occurred while registering your product. Please contact Eventide support." 

      Kindly someone is willing to explain to me what can I do to solve this problem? Thank you !!!

    • #126543
      gkellum
      Participant

      Could you please send an email to support@eventide.com with the serial number of your ModFactor and we'll look into it.

    • #126544
      gkellum
      Participant

      Oh, and please let us know as well whether you were doing the registration on the website or via the H9 Control app.

    • #137217
      nothinguitar
      Participant

      I've been doing on the website !!! I have already taken steps to send an email to support Eventide but I did not specify the serial number !!! Thank you!

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