Impossible to find H9 from H9 Android App – Xiaomi M9tPro.

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    • February 2, 2020 at 5:39 pm #115744
      Paradox

        Hello,

        I have new phone Xiaomi M9t Pro. It’s impossible to find H9 stomps (2 H9) using the Android H9 control App.

        The App is updated at last version, the H9’s too. H9’s are paired with the phone (I’m able to see them in the bluetooth device list) but the H9 control app list is still empty. I’ve tried to reboot the phone, restart bluetooth, stop and rescan from the H9 control app, no luck. I come from a Sony Xperia XA2 and I have no problems with this phone.

        Can I try some tricks?

        Many thanks, bye!

      • February 3, 2020 at 2:52 am #153991
        bohan
        Moderator
        Eventide Staff
          Paradox wrote:

          Hello,

          I have new phone Xiaomi M9t Pro. It's impossible to find H9 stomps (2 H9) using the Android H9 control App.

          The App is updated at last version, the H9's too. H9's are paired with the phone (I'm able to see them in the bluetooth device list) but the H9 control app list is still empty. I've tried to reboot the phone, restart bluetooth, stop and rescan from the H9 control app, no luck. I come from a Sony Xperia XA2 and I have no problems with this phone.

          Can I try some tricks?

          Many thanks, bye!

          What's the Android version of your phone? Have you turned on the Location service and alway given H9 Control the permission to use location?

        • February 3, 2020 at 9:49 am #153993
          Paradox

            Here is Android 10. Location permission is in “allowed only while in use” for H9 app, but location setting was “off” when I tried to connect H9’s. I’ll retry ASAP with location enabled.

          • February 4, 2020 at 9:28 am #153999
            Paradox

              Hi,

              Enabling location has no effect: device list is still empty.

              You can add my google account: necrosoft82@gmail.com

              Let me know how I can update the app.

              Many thanks, bye.

            • February 4, 2020 at 4:44 pm #154002
              Paradox

                Right now it say “App not available for this account”, but maybe it take some time to show up…

              • February 4, 2020 at 10:46 pm #154005
                Paradox

                  “The thrill is gone!!” bug fixed with beta version! Thank you so much!!

                • February 3, 2020 at 11:11 pm #153997
                  bohan
                  Moderator
                  Eventide Staff
                    Paradox wrote:

                    Here is Android 10. Location permission is in "allowed only while in use" for H9 app, but location setting was "off" when I tried to connect H9's. I'll retry ASAP with location enabled.

                    What's your Google account? I can add you to a beta list so that you can update to the latest beta version which I believe fixed this issue.

                  • February 4, 2020 at 4:25 pm #154001
                    bohan
                    Moderator
                    Eventide Staff
                      Paradox wrote:

                      Hi,

                      Enabling location has no effect: device list is still empty.

                      You can add my google account: necrosoft82@gmail.com

                      Let me know how I can update the app.

                      Many thanks, bye.

                      I've added you to the beta list. You should be able to update your H9 Control to 3.7.1 in Play Store.

                      https://play.google.com/apps/testing/com.eventide.h9

                    • February 4, 2020 at 5:44 pm #154003
                      bohan
                      Moderator
                      Eventide Staff
                        Paradox wrote:

                        Right now it say "App not available for this account", but maybe it take some time to show up…

                        Yes. Please check back in a few hours.

                      • February 5, 2020 at 5:00 pm #154009
                        bohan
                        Moderator
                        Eventide Staff
                          Paradox wrote:
                          "The thrill is gone!!" bug fixed with beta version! Thank you so much!!

                          You're welcome. Thank you for your feedback!

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