Increased Lag When Switching presets with Version 5.0.0? – Pitchfactor

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    • #111794
      Halcyon_Digest
      Member

      So after updating I am noticing that switching from a harmonized preset like say, a Diatonic preset, to a Synthonizer preset takes almost a full 2 seconds of lag time now!
      Is this normal? I don't think it took that long before.
      Is any one else experiencing this??? 
       

    • #126365
      derelict78
      Member

      I'm having the same issue. 

    • #126376
      bodhijames
      Member

      Same issue with my Pitchfactor after SW upgrade

    • #137053
      gkellum
      Member

      We're looking into it.  Thanks for the feedback.

    • #137264
      bodhijames
      Member

      Any update on the lagging issue when changing presets?

      Thanks!

    • #137266
      nickrose
      Moderator
      Eventide Staff

      Later this year – some load times are more than halved …. but you'll have to be patient.

    • #141539
      sshep7
      Member

      Noticed lag when updated to 5.2.  Makes presets unusable in a live situation.  Can i go back to old software version?

      • #141540
        gkellum
        Member
        sshep7 wrote:

        Noticed lag when updated to 5.2.  Makes presets unusable in a live situation.  Can i go back to old software version?

        Yes, if you open up the Eventide Direct Updater with your PitchFactor, it will show you the v5.2 release and the last PitchFactor release.  If you want another version than the last PitchFactor release, just send an email to support@eventide.com and we'll either add it to the Eventide Direct Updater or email it to you.

      • #141547
        sshep7
        Member

        Went back to 3.5, now can’t switch between presets with knob.  Stuck on Diatonic.  Email me last software update without latency issues,maybe 4.5?  sshep7@hotmail.com

        thx.

         

         

        gkellum wrote:

        sshep7 wrote:

        Show More...

        Noticed lag when updated to 5.2.  Makes presets unusable in a live situation.  Can i go back to old software version?

        Yes, if you open up the Eventide Direct Updater with your PitchFactor, it will show you the v5.2 release and the last PitchFactor release.  If you want another version than the last PitchFactor release, just send an email to support@eventide.com and we’ll either add it to the Eventide Direct Updater or email it to you.

        Show Less...
      • #141553
        gkellum
        Member
        sshep7 wrote:

        Went back to 3.5, now can't switch between presets with knob.  Stuck on Diatonic.  Email me last software update without latency issues,maybe 4.5?  sshep7@hotmail.com

        There wasn't a 4.5 release for PitchFactor.  That 3.5 release was the last production release.  There was a beta release before this on (v5.1 maybe?) that I could send you on Monday.  (I need to get it from someone…)  It's weird though that you're stuck on Diatonic.  Maybe, the software didn't install correctly?  You could try re-initializing the system settings to see if that helps.  With the PitchFactor you'd turn it off and then turn it on again with the right footswitch and the algorithm selector knob pressed, or you could try re-installing the software.  

      • #141558
        gkellum
        Member
        sshep7 wrote:

        Went back to 3.5, now can't switch between presets with knob.  Stuck on Diatonic.  Email me last software update without latency issues,maybe 4.5?  

        Ok, actually, there was a 4.5 release.  I just added that 4.5 release as well as the more recent 5.1 release to the Eventide Direct Updater.  So, you should be able to download and install those releases from that app.

        As I was testing to make sure those releases download and install correctly, I also saw the problem you described with the preset selector knob not working.  In my case resetting the system settings as I described above fixed the problem.  Hopefully, it did so for you as well.

      • #141559
        gkellum
        Member
        sshep7 wrote:

        Noticed lag when updated to 5.2.  

        Could you tell us if there were any factory presets in particular that seemed slow to load?  I talked to my colleague, Nick, about the issue, and he actually did some work to accelerate the preset loading in the 5.2 release and was surprised to hear that anyone perceived it to be slower.  We've asked one of our testers to A/B the latest release against the 4.5 release, but it would be helpful if we had some particular presets to concentrate on.

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