iOS app won’t connect BT E2

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  • This topic has 1 reply, 2 voices, and was last updated 2 months ago by nickrose
    Eventide Staff
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    • #163598
      rumpot
      Participant

      Error after update. I can initially connect to h9 in settings but when I open the app(iPad) I get “Failed to retrieve stomp box protocol!”.

      I have done the factory reset, and after the init screen it shows BT E2

      Any other options?

       

       

    • #163599
      nickrose
      Moderator
      Eventide Staff

      Bad news, I’m afraid. BT E2 is a failed selftest, which means there is a hardware issue. Probably a bad chip or internal connection.

      support@eventide.com

       

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