iOS app won’t connect BT E2

This topic has 1 reply, 2 voices, and was last updated 1 year, 11 months ago by nickrose
Eventide Staff
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- April 30, 2022 at 8:04 pm #163598
  
  rumpot
  Participant
  
  Error after update. I can initially connect to h9 in settings but when I open the app(iPad) I get “Failed to retrieve stomp box protocol!”.
  
  I have done the factory reset, and after the init screen it shows BT E2
  
  Any other options?
- May 1, 2022 at 8:49 am #163599
  
  nickrose
  Moderator
  Eventide Staff
  
  Bad news, I’m afraid. BT E2 is a failed selftest, which means there is a hardware issue. Probably a bad chip or internal connection.
  
  support@eventide.com
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