Issues with ProTools 9

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    • #107390
      enricocremonesi
      Participant

      Hi,I have just installed Pro Tools 9 on my Mac Pro with OSX 10.6.5.

      When I launch PT 9 I get two "fatal errors" regarding the H 949 and the Quadravox

      Sometimes PT9 even crashes before starting,sometimes it tells me if I want to move those 2 plugins in the "Unused plugin" folder (Now I have done that to avoid issues)…is it a way to solve this or is it a known bug that will be solved in a future release?

      Thank u very much 4 your help.

      Kind regards

      Enrico Cremonesi

    • #121020
      DGillespie
      Moderator
      Eventide Staff

      Hi Enrico,

      We haven't had any testing problems regarding PT HD 9, however we have not tested on OSX 10.6.5.  I'll give it a shot a bit later and see how it goes.

      Dan

    • #121035
      DGillespie
      Moderator
      Eventide Staff

      Hi Enrico,

      I've tested them all with PT HD 9 on OSX 10.6.5 and everything seems to be working fine.  If you're still having problems please email support@eventide.com and we'll have to figure out what's specific about your system.

      Thanks,

      Dan

    • #121084
      cmead626
      Participant

      Hello, 10.6.5 hasn't been qualified for HD 9 yet, but I'm on HD3, 10.6.5, and have no trouble with anthology 2 or any of the other plugs I have.(McDSP, Soundtoys, SPL, Brainworx, TC,etc)  How did you get to 10.6.5? Mac automatic software updates, or did you get the 10.6.5 Combo Update from Apples site? In my experience the Automatic OS updates have no place in a solid music machine. Some people would consider this building castles in the sand. 

      You can install the 10.6.5 Combo Update over what you have now and it won't delete any of your files

      Here is a link to the 10.6.5 combo update: http://support.apple.com/kb/DL1324

      Did you get an update for PT9(about 2gb)? Or did you do a full install of HD9(about 7GB)? If you did the full install, PT HD 8 must be removed first.

      Maybe you have done the combo update….If so you should consider trashing the databases and preferences for HD9. Uninstalling and reinstalling HD9 is a waste of time.

      I hope this can help you get back in business.

      Cameron

    • #121162
      thehmza
      Participant

      Exactly the same problem here!

      PT9 HD

      MacPro 2 x 2.8ghz Quad Core Intel Xeon

      10gb Ram

      OSX 10.6.5

    • #121163
      cmead626
      Participant

      Forgive me, but I have to ask why would you update to an unsupported OS for Pro Tools HD? Are you an HD tester or an HD user? When you bought your Mac which OS was it on? 10.5.X? 10.6.X? Read my earlier post in this thread and tell me if anything helps there. If I was in your situation I would trash the DAE Prefs in Pro Tools 9.

    • #121164
      DGillespie
      Moderator
      Eventide Staff

      Hi thehmza,

      I have the same suggestion as cmead.  Specifically:

      1. Uninstall Anthology II

      2. Trash DAE prefs

      3. Start ProTools

      4. Confirm there are no Eventide plug-ins in the plug-in list

      5. Close ProTools

      6. Downloaded and install the latest version of Anthology II from the website

      7. Load Pro Tools, the Anthology plug-ins should load and work fine.

      8. If they don't, email support@eventide.com and we'll dig into the specifics of your problem a bit deeper.

      Show More...

      Dan

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    • #132331
      thehmza
      Participant

      thanks a lot for the suggestion

      anyways i tried it and it doesn't work

      i'll keep trying things though

      thanks a lot!

      v

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