Locking up

[Arby82]

My H90 keeps locking up. It freezes to the point that none of the knobs or switches work. The display and lights on the unit stay in the state they were in when the unit froze. I then pull the power (I’m using the power supply that came with it) and plug it back in and it will boot up again, but it freezes almost immediately as soon as I start trying to manipulate any of the controls. I don’t know if it’s passing any audio or not because I’m neither sending any audio to it, nor listening to what’s coming out of it. I was just trying to learn the UI.

The only seemingly extenuating circumstance at play here is the fact that the unit has been on for about 6 hours. I powered it up and briefly tinkered with it this afternoon, then left it on with the screensaver showing. I came back to it 6 hours later to try and actually use it, but that’s when it started freezing. I thought it might be the preset I was working on, but after trying again several times and changing the preset, that doesn’t seem to be the case.

I’m really hoping I don’t have to ship this thing to NJ.

[joecozzi]

Please email support@eventide.com and they will take care of you ASAP in the morning.

[Arby82]

Will do. Thanks, Joe.

[Arby82]

I just wanted to circle back on this to say thanks!
The support I received on this issue was commensurate with your reputation, which is to say it was absolutely first rate!

Thanks again.

[joecozzi]

Thank you for sharing your thoughts about it. Enjoy your H90!

[Bevo]

Hi

I’m having the same issue – Is there a known fix for this please?

Cheers

[Boynigel]

for me it was updating the firmware a 2nd time.  even though i was completely up to date w/firmware, when i recovered via Recovery Mode, H90 Edit said i needed to update the firmware.  my particular freeze-up kicked me back to the firmware version it shipped with.  Then, when updating to the first of five firmware versions, it locked up right after trying (1.1.4 i believe).  It did this 4 times, so on the 5th try i said “screw it” and started with the 2nd firmware update along with all the others sequentially until i was updated to the latest version.  It’s been about 4-5 days now, and no more freeze-ups.  I’ve also done a bunch of power cycles to keep pushing/testing it.  so far, so good.

to be clear, my lockups were happening upon power up though, not while attempting to manipulate knobs/settings, like the OP.

[Cambo IV]

And me, too!

[Bevo]

Thanks Boynigel

 

I’ve been trying that out – But brand new unit for me, no recovery.

Still very unstable…can’t get longer than 10 mins out of the unit and can’t sequentially update the firmware cause it keeps timing out during the process.

But I appreciate your post to try help out.

I’ve emailed support – Hopefully they can explain what’s happening.

 

Cheers

[tbskoglund]

For anybody experiencing issues similar to this, you should first try updating your H90 to the latest firmware using Recovery Mode. It is not necessary to sequentially update through every firmware release, you should always update to the latest release.

Instructions for Recovery Mode can be found here: https://cdn.eventideaudio.com/manuals/h90/1.5.2/content/appendix/startup.html#recovery-mode

If that doesn’t work, please email support@eventide.com and let them know what you’ve tried.

[steveirish72]

Hi, I’m also having a problem with my H90 locking up. It just did it and made a high pitched tone when it did it.  It was working for a good period of time and has picked up in the frequency of the crashes.  I had previously had problems with the app and saw the threads in regards to that. I did the recovery and put on the last firmware twice.  Should I be factory resetting it?  I really do like it and hope that it is ok.

 

thanks

[joecozzi]

Sorry you are experiencing issues, steveirish72. Since you’ve already attempted the update in recovery mode, it’s best to email support@eventide.com to resolve this as quickly as possible. Let them know what you’ve tried.

[Boynigel]

i was having problems w/mine locking up too (see my post above), and it did take a few update attempts but it finally settled in.  it’s been over two months now with not so much as a hiccup.  been using it for hours at a time almost every day.  rock solid.  tbskolund’s advice probably would have saved me a few initial (failed) attempts to fix it, but i got it figured out shortly before he posted.  i wouldn’t despair just yet.  seems once you get it debugged, it’ll stay that way.

[Author]

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