Home › Forums › Products › Stompboxes › Login User Name != Email Address
- This topic has 17 replies, 4 voices, and was last updated 7 months, 2 weeks ago by tbskoglundEventide Staff.
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April 19, 2024 at 9:11 pm #181165jazzgearParticipant
OK so my account profile doesn’t have a Username field, and it is not shown anywhere on my profile…. I’m sure I had to create one at some point. So where do I find the Username? I guess I’ll know it once this post becomes visible in the forum. But why does one need to do this to find their username?
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April 19, 2024 at 9:46 pm #181166PRSGUY513Participant
The “username” should be an email address that you used at the time.
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April 19, 2024 at 11:52 pm #181168jazzgearParticipant
Nope! It clearly says “Not an email address” on the H90 Control App login prompt. Plus I tried it and it didn’t work. Anyway, non-issue now as I just used my forum name which is my username…as I learned from another post.
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April 20, 2024 at 5:16 pm #181170Jeff WaldmanParticipant
I am having issues here too. This is ridiculous.
Eventide, if a user has a Username it should be obvious on the My Account page. How about a “Username” field? That would be brilliant.
I cannot get past “H90 Control wants to make changes.” My password is not working. I have tried changing my password. No luck. It must be the username that I have wrong. I no idea what my username is.
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April 20, 2024 at 5:17 pm #181171jazzgearParticipant
Now that you posted here just look at your name and that is the username — presumably without spaces
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April 20, 2024 at 5:21 pm #181172jazzgearParticipant
<p style=”text-align: left;”>If it doesn’t work try entering exactly as displayed here in the forum. But usually spaces are not allowed in usernames and passwords</p>
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April 20, 2024 at 5:22 pm #181173Jeff WaldmanParticipant
No iteration of my name is working. Spaces, no spaces, caps, no caps. This should not be so difficult.
Thanks for your help.
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April 20, 2024 at 5:33 pm #181174Jeff WaldmanParticipant
Eventide,
When you are back in the office Monday please reply to this post. I am unable to use H90 Control because no username I am aware of works.
Thank you.
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April 20, 2024 at 8:55 pm #181177PRSGUY513Participant
Try tapping on your Avatar/Jeff Waldman which will take you to your forum profile info. Go down and tap edit and see what’s listed as your Nickname and Display name. On Display Name there should be a drop down menu that will have other choices. Or go down to the very bottom of the page and there’s a “Username” section that is greyed out. If any of the identifications is different than “Jeff Waldman” try those. Or if you recognize one as the right thing.
If none of this works, I would send an email off to support asap. It might still take until Monday, but could be faster. Good luck.
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April 21, 2024 at 8:29 am #181183Jeff WaldmanParticipant
Thanks PRSGUY513. I tried everything. Nothing works. I’ll contact support.
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April 22, 2024 at 8:45 am #181200
It looks like your username is jeff-waldman.
Users can find their username at the top of this page: https://www.eventideaudio.com/my-account/
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April 22, 2024 at 8:50 am #181201jazzgearParticipant
Ah Ok I see it…but honestly, from a UI perspective, that is not very intuitive to discern.
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April 22, 2024 at 9:02 am #181203Jeff WaldmanParticipant
That user name does not work for me. I still can’t access H90 Control.
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April 22, 2024 at 9:03 am #181204jazzgearParticipant
By now you might need an Admin reset due to multiple failed log-in’s
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April 22, 2024 at 9:07 am #181205Jeff WaldmanParticipant
Eventide,
I just derigistered my new H90. Please delete my account in full. I will create a new account once done.
Thanks.
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April 22, 2024 at 9:19 am #181206
I’ll reply to your support ticket and help resolve this there. Sorry for the inconvenience.
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April 22, 2024 at 9:38 am #181207Jeff WaldmanParticipant
Resolved.
Thank you Eventide.
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April 22, 2024 at 9:40 am #181208
You’re welcome. Thanks for your patience.
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